About this role
Responsibilities: Handle customer enquiries professionally via phone and email. Perform first-tier troubleshooting and resolve customer issues effectively. Maintain a high standard of customer service and service delivery. Candidates with call centre, hotline support, or technical helpdesk experience will be an advantage. Requirements: Degree holder, or applicants who have passed five subjects in HKCEE, HKAL, or HKDSE. Relevant experience in a call centre or hotline support environment is preferred. Good command of both English and Mandarin. Willing to work shifts from 7:00 a.m. to 11:00 p.m. Working location: Mei Foo.