About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 工作概况 Customer Care Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions. Key responsibilities of this role are included: 职位要求 Quote and Order Management Interface with Customers for Quote request or Price inquiries and approval Submit quotation request for pricing team approval. Sales order entry, order confirmation & expediting orders. Order change and backlog price adjustment On-going Backlog Management Shipment release and follow up Report and support past due backlog reduction NPI - follow up with PM/Plant/Finance for part master and cost setup Handle Sample order Process RMA / Goods replacement Customer Service Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner. Emails/Conference calls / Visits to Customer and TE Plants for critical delivery issues, expedition or projects. Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc. NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues. Customer Supply Chain Management Initiate Stock Requisition for customer advance order or buffer stock. Work with manufacturing plants or Material Planning on capacity adjustment in order to fulfill Customer’s demands Handle allocation, when necessary, especially when parts have delivery problem Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand. Negotiate with Customer for VMI liability and deadstock compensation. Resolve logistics and custom issues with relevant functions Customer Credit and Billing Management Billing attainment Follow up queries with Account Receivable Coordinate with Finance and Customer to solve pass due invoices issue Manage customer credit status & escalate for any abnormal status Apply credit release Process Credit note / Debit Note 岗位职责与任职要求 Competencies requirements: Customer Focus. Good Customer Service skills. Excellent communication skill. Able to interact with internal and external partners. Problem solving skills Team player with positive attitude. Proactive, responsible and takes ownership of issues. Able to work under pressure. Self-motivated, independent and able to work with minimum supervision Sense of urgency, analytical and able to multi-task under fast paced environment. Knowledge on SAP will be added advantage. Familiar with Microsoft Office. English proficiency (IELTS 5.5 or above) 竞争力 价值观：诚信行事、承担责任、包容并蓄 、锐意创新, 团队合作