About this role
● Develop and deploy software that will help drive improvements towards the
availability, Performance, and efficiency of the system.
● Perform high-level root cause analysis for service interruption, recovery and creating
preventive measures.
● Troubleshoot and resolve problems; where the problems can be across the cloud
provider, the software used and any open source technology used.
● Participate in the design and implementation of next-generation systems.
● Conduct research on software and systems products to justify recommendations and
to support purchasing efforts.
● Implement and support compliance of self and team to Freshworks compliance and
information security processes.
● 3-6 Years hands-on programmer and with expertise in data structures and algorithms.
● Strong Linux systems knowledge.
● Experience in writing clean, readable, and maintainable code.
● Experience in troubleshooting complex distributed systems and finding failure
scenarios.
● Expertise in Golang and/or Java and understanding of how it impacts
performance/reliability of applications.
● Experience with large-scale distributed systems and in building large-scale
performant systems. Experience in Elasticsearch/Solr is a plus.
● Skilled communicator and have a proven record of leading work across disciplines.
● Solid understanding of the Software as a Service (SaaS) model.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.