About this role
Job summary
The Radiology Directorate at The Royal Wolverhampton NHS Trust is a busy, forward-thinking service committed to delivering high-quality patient care. We are seeking an organised, motivated and proactive individual to join us as Patient Flow Coordinator, supporting smooth and efficient patient movement through our Interventional Radiology department at New Cross Hospital.
You will play a key role in coordinating inpatient, outpatient, cancer and urgent bookings, ensuring that patients are prioritised appropriately and that all necessary information is in place to support a seamless diagnostic and therapeutic journey.
As outlined in the Job Description, you will coordinate the flow of patients through the Radiology department ensuring a high standard of care and communication at all times and act as a central point of contact for patients, referrers and clinical teams.
We are looking for candidates with strong administrative experience, excellent communication skills, and the ability to work effectively under pressure. Flexibility is essential, as the role requires working a standard 37.5-hour week with early, late and occasional weekend shifts to support service needs.
Applicants should review the attached Job Description and Person Specification carefully to ensure they meet the essential criteria before applying.
Main duties of the job
To provide all administrative services involved in managing patient bookings for specialty areas within Interventional Radiology.
To coordinate inpatient, outpatient, cancer and urgent bookings for patients. This will involve liaising with referrers, wards, portering services, interpreting services, transport services and Allied Health Professionals.
To manage incoming telephone communications and direct queries to the appropriate departments/staff. You will have an excellent telephone manner and you will be able to deal with calls from patients and referrers into the service in a friendly, prompt and professional way.
To use a variety of computer-based systems including Web Portal, Soliton, PACS, PAS, ePMA, ICE and Teletracking. Training will be provided.
To perform a variety of other administrative duties required for coordinating patient flow through the department/service.
To collate data and provide statistical analysis of throughput, capacity & demand.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description Job responsibilities
Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.
Person Specification
Personal Statement Essential
In 200 words or fewer please describe the skills you have for this role
Qualifications Essential
Educated to GCSE or equivalent attaining a pass in a minimum of 4 subjects including English Language.
Experience Essential
Previous experience of working in a similar patient / public focused environment Computer literate with a working knowledge of Microsoft Office
Desirable
Knowledge and experience of working in an NHS environment.
Skills Essential
Ability to prioritise workload and work effectively & efficiently unsupervised
Desirable
Excellent communication skills and ability to liaise with patients and colleagues at different levels.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Royal Wolverhampton NHS Trust
Address New Cross Hospital
Wolverhampton Road
Wolverhampton
WV10 0QP
United Kingdom
Employer's website https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)