About this role
Job summary
Patient Navigator | Minehead Medical Centre | Fixed-term Contract 6 months | Full-time (40 hours) and Part-time available
Join Our Team as a Patient Navigator at Minehead Medical Centre!
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day?
If so, we'd love to hear from you!
Main duties of the job
Key Responsibilities
Welcoming patients and visitors, managing check-ins, and providing appointment information.Answering phone calls and handling patient inquiries with empathy and professionalism.Scheduling and managing appointments using our system.Processing prescription requests from patients and pharmacies.Handling patient queries in person, over the phone, and via email.Managing incoming and outgoing correspondence, including emails and letters, with accuracy.Keeping the reception area tidy and ensuring smooth handovers for colleagues.Completing administrative tasks such as patient registrations and updates.
About us
Join OneMedical Group. Shape a healthier future.
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens-bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.
Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities-working in true partnership with the NHS.
Job description Job responsibilities
Minehead Medical Centre is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
This is a fixed-term contract, 6 months. Full-time (40 hours per week) or part-time can be considered.
Note:
Previous unsuccessful candidates need not reapply.Suitable candidates must have the right to live and work in the UK. Regretfully, we cannot support with sponsorship for this position.System used: EMIS
Why join us? Our Benefits;
NHS Pension with 20.6% Employer Contribution25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)Extra day of leave per year for work anniversaryEnhanced Maternity, Maternity/Paternity Support, Adoption payParticipation in OMG's refer a friend schemeEmployee Assistance Program run by awarding winning Health AssuredEye care scheme - free eye test plus a contribution towards glassesCycle to work schemeAccess to NHS Discounts£12.71 per hour
About Minehead Medical Centre
Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor. Supported by the larger Group, Minehead Medical Centre delivers excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Minehead's population.
Note: We reserve the right to close this advert early.
Person Specification
Qualifications Essential
GCSE Level
Knowledge, Skills and Abilities Essential
A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided. Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name OneMedicalGroup
Address 2 Irnham Road
Somerset
TA24 5DL
United Kingdom
Employer's website https://www.onemedicalgroup.co.uk/ (Opens in a new tab)