About this role
Job summary Mendlesham Medical Group (Mendlesham Health Centre & Manor Farm Surgery) is looking to recruit a prescription clerk/pharmacy hatch assistant to join our busy dispensary team at Mendlesham Health Centre, supporting an important service at the heart of patient care. This is a part-time role, for 19 hours per week, to be worked on a Tuesday and Wednesday 08:30 - 18:30, with a 30 minute unpaid break each day.
The role is a mix of patient-facing hatch duties and prescription administration, helping to ensure repeat prescriptions and prescription queries are dealt with safely, accurately and within required timescales.
Full training will be provided.
Main duties of the job
Process repeat prescription requests, ensuring these are actioned within 72 hours. Check and respond to prescription requests received via email and other approved methods. Deal with prescription queries from patients, community pharmacies, care homes and district nurses. Keep repeat prescribing information accurate and up to date on the clinical system (SystmOne). Send medication review letters and support the recall process where required. Arrange prescribing-related monitoring, including blood tests (via ICE) and blood pressure checks. Support the dispensary hatch service, serving patients collecting prescriptions and medication. Liaise with the clinical team regarding prescription and medicine management queries. Assist with prescribing incentive work, including reports and letters, in line with guidance. Provide general dispensary administration and support the wider team as required. Work flexibly across both sites and maintain up-to-date knowledge of prescribing guidance and practice procedures.
About us Mendlesham Medical Group is a friendly, rural GP practice based across two sites Mendlesham Health Centre and Manor Farm Surgery, located approximately four miles apart. We provide care to around 7,800 patients and are proud to offer a supportive and welcoming environment for both patients and staff.
Our team includes GP Partners, salaried GPs, a Nurse Practitioner, and experienced nursing, dispensary and administrative teams who work closely together to provide high quality, patient-centred care.
Why work with us?
We are a close-knit practice where teamwork is genuinely valued. The dispensary plays a central role in supporting our patients, and we are looking for people who take pride in providing a helpful, efficient and safe service.
You will be joining a supportive team where training is provided, questions are encouraged, and staff are valued. The role offers variety, patient contact, and the opportunity to build skills across both dispensary administration and hatch duties.
What we offer: Supportive working environment and full training provided NHS Pension Scheme On-site parking Opportunity to develop skills within a busy dispensary team A varied role across two practice sites
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience Essential
possess experience of working in a busy, public environment. be flexible, with a positive attitude. demonstrate good team working and communication skills. demonstrate an excellent standard of patient care. General practice experience and knowledge of SystmOne would be an advantage.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address The Health Centre, Chapel Rd
Mendlesham
Stowmarket
Suffolk
IP14 5SQ
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)