About this role
Job summary
Here at Wivenhoe Medical Centre, we are looking for a proactive receptionist and clinical coder. This role is offered on a part-time basis, for 16 hours a week.
You will be the first point of contact for patients in a healthcare setting, responsible for delivering excellent customer service while managing administrative and clerical duties to support clinical staff. As a clinical coder you will be responsible for translating medical diagnoses, procedures, and treatments into standardised codes used for healthcare records. You will have the support of a friendly professional team and encouraged to learn and grow.
Working Environment
GP surgery May involve shift work, including evenings or weekends Office-based role Typically standard working hours
Main duties of the job
Greet patients and visitors in a professional and friendly manner Schedule, confirm, and manage patient appointments Handle incoming phone calls, emails, and enquiries Register new patients and update patient records accurately Manage patient check-in and check-out procedures Maintain confidentiality of patient information (GDPR compliance) Process prescriptions, referrals, and correspondence Handle billing, payments, and insurance documentation (if applicable) Liaise with doctors, nurses, and other healthcare staff Maintain a clean and organised reception area Review patient medical records, discharge summaries, and clinical notes Assign accurate codes using classification systems Ensure coding complies with national standards and guidelines Work closely with clinicians to clarify medical information Maintain high levels of accuracy and attention to detail Support hospital data reporting and audit processes Ensure confidentiality of patient information Stay updated with coding standards and healthcare regulations Assist with data analysis and healthcare planning
About us
Wivenhoe Medical Practice is committed to delivering high-quality, patient-centred healthcare to the local community. Our experienced team of doctors, nurses & support staff work collaboratively to ensure every patient receives compassionate, personalised care in a welcoming & professional environment.
We offer a comprehensive range of medical services, from routine health checks & chronic disease management to preventative care & health advice. Our focus is on promoting long-term wellbeing by supporting patients at every stage of life, with an emphasis on early diagnosis, effective treatment & ongoing support.
We value trust, respect & open communication. We strive to build strong, lasting relationships with our patients, ensuring they feel listened to, informed & confident in their care.
Our practice combines modern medical expertise with a friendly, community-focused approach, aiming to make healthcare accessible, efficient & responsive to the needs of those we serve.
Mission statement: The practice endeavours to promote good health and provide high- quality, evidence-based care, in a non- discriminatory fashion, to all members of the practice population.
Job description Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person Specification
Experience Essential
Strong communication and interpersonal skills Excellent organisational and multitasking abilities Good IT skills (e.g., EMIS and other software) Attention to detail and accuracy Ability to remain calm under pressure Strong analytical and attention-to-detail skills Knowledge of medical terminology, anatomy, and physiology Familiarity with coding systems (ICD-10, OPCS-4) Good IT and data entry skills Ability to interpret complex medical documentation Strong organisational skills Knowledge of confidentiality and data protection Previous reception or customer service experience (preferred)
Qualifications Desirable
Accredited Clinical Coding qualification (e.g., ACC) is desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address Phillip Road
Wivenhoe
Essex
CO7 9BA
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)