About this role
Job summary
Due to a high-volume increase in patient numbers, we are inviting a self-motivated, organised individual who have excellent customer service skills and are passionate about patient care, to apply for this position.
The role is demanding so you must be confident, assertive and have the ability to multi-task and remain calm under pressure. You will have good listening and communication skills and be able to deal with people both internally and externally in a sensitive and professional manner. The ability to maintain confidentiality and adhere to Trust policies is paramount.
Main duties of the job
The postholder provides comprehensive administrative and patient pathway support to the Rapid Diagnostic Centre (RDC), ensuring patients progress safely and efficiently through their cancer pathway. Key responsibilities include managing clinical correspondence and transcription, coordinating referrals, maintaining accurate patient records, supporting MDTs, tracking patients and investigations, communicating effectively with patients and multidisciplinary teams, responding to enquiries, and ensuring all administrative processes are completed within agreed timescales to support cancer waiting time standards and high-quality patient care.
About us
Join our dedicated Rapid Diagnostic Centre team and play a key role in supporting patients through one of the most important stages of their healthcare journey. As part of St George's University Hospitals NHS Foundation Trust, you'll work alongside experienced clinicians and administrative colleagues in a fast-paced, supportive environment, helping to deliver timely cancer pathways, outstanding patient care and continuous service improvement while benefiting from excellent learning and development opportunities.
Job description Job responsibilities
Please refer to attached job description and person specification for full job main duties that are required:
Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.
Previous applicants need not to apply
Person Specification
Qualifications and Training Essential
Good general education including GSCE in Maths or English (or equivalent)
Experience Essential
2 years administration experience Experience of working within a hospital
Desirable
Experience of working with multi-disciplinary teams
Knowledge Essential
Knowledge of requirements of confidentiality and the Data Protection Act
Desirable
Ability to use Patient Administration System(s) e.g. Dictate IT/ EPR/iClip/Choose and Book /Infoflex or equivalent
Personal Essential
Ability to prioritise and work to strict deadlines
Communication Essential
Ability to show empathy to patients and colleagues
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address St George's Hospital
Blackshaw Road
Tooting
SW17 0QT
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)