About this role
Job summary
Join our Clinical Site Management Team as a Repatriation and Live Bed State Administrator, supporting safe and efficient patient flow across St George's University Hospitals NHS Foundation Trust. In this fast-paced, 24/7 operational role, you'll maintain the Trust's electronic live bed state, coordinate inter-hospital transfers and repatriations, and assist with real-time bed allocation to ensure patients are in the right place at the right time.
You'll work closely with Bed Managers, Capacity Coordinators, Clinical Teams, and External Partners, using digital systems to keep patient movement and capacity data accurate and up to date. This role is ideal for someone organised, calm under pressure, confident communicating with a range of stakeholders, and keen to contribute to high-quality patient care.
Shifts operate on a rotational rota of days, nights, weekends, and bank holidays.
This post is capped and may close earlier than the stated date if high numbers of applications are received. Early application is strongly encouraged. If this inspires you and you meet the requirements of the attached job description, we look forward to hearing from you.
Main duties of the job Maintain an accurate live bed state using the Trust's capacity management system to support safe patient flow. Coordinate inter-hospital transfers and repatriations, ensuring timely communication with wards and external organisations. Assist Bed Managers and Capacity Coordinators with real-time bed allocation for emergency, elective, and transfer patients. Respond to high-volume operational calls, escalation requests, and flow queries, providing accurate information and actions via IMS. Keep digital records and patient flow data up to date, supporting reporting and operational visibility across the hospital. Screen transport booking referrals inline with the NHSE eligibility criteria and book accordingly to help facilitate smooth patient movement throughout the Trust.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
Please refer to attached job description and person specification for the main duties which include core function of the role and expectations.
Person Specification
Education & Qualifications Essential
GCSEs or Functional Skills in Maths and English
Desirable
IT User Skills qualification (e.g., ECDL/ICDL or equivalent) NVQ Level 2 or 3 in Business Administration
Experience & Knowledge Essential
Experience working in a busy, operational, team-based environment Previous experience working within the NHS or another health or care setting Familiarity with using digital clinical systems (e.g., EPR, PAS, Cerner/iCLIP)
Desirable
Experience delivering or supporting system training for staff Knowledge of medical terminology
Skills & Abilities Essential
Ability to plan, organise, and prioritise workload effectively Confident managing high-volume calls and responding calmly under pressure Confident use of digital systems for updating records
Desirable
Strong problem-solving skills and ability to support process improvements
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address St. Georges Hospital
Blackshaw Road
London
SW17 0QT
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)