About this role
POSITION SUMMARY
The Children's Ski & Ride School Helper plays a key support role in ensuring a smooth and enjoyable experience for children ages 4 – 12 years old. This position is responsible for assisting with the check-in process, helping children get fitted for ski or snowboard gear, booting them up, and organizing participant groups for their lessons. Throughout the day, the Helper provides on-snow and off-snow support to instructors and students, helping to maintain safety, comfort, and fun for all participants. This role requires a friendly, patient, and proactive attitude, with a strong focus on customer service and childcare.
Why Work Here
• Great first job or entry into ski school
• Opportunity to transition into an Instructor role
• Work in a fun, team-oriented environment
• Gain experience working with kids and guest service
• Access to ongoing training
EDUCATION / EXPERIENCE / SKILLS AND ABILITY REQUIREMENTS
Key Responsibilities
• Assist children with boots, gear, and lesson preparation
• Support check-in, class organization, and transitions
• Help instructors during lessons (on and off snow)
• Maintain a safe, clean, and organized environment
• Provide friendly, helpful guest service
• Familiarity with skiing and/or snowboarding is a plus
Qualifications
Required:
• Age 16+
• Strong communication and customer service skills
• Comfortable working with children
• Ability to stay organized in a fast-paced environment
Availability (Required)
• Must work holiday periods:
• Nov 26–30 | Dec 19–Jan 4 | Jan 16-18 | Feb 13-15
• 2+ days/week + holidays
• Must be able to work 20+ shifts minimum throughout season
CONTACTS
• INTERNAL: Children and Adult Ski & Ride School instructors and supervisors, cashiers, and other department managers.
• EXTERNAL: All guests of Mt. Rose
ESSENTIAL DUTIES & RESPONSIBILITIES
• Must maintain a current SafeSport certification or complete SafeSport training by the assigned deadline (paid for by the employer)
• Understand and follow policies and procedures
• Prepare children for lessons by helping put on their boots, gear, bibs, etc.
• Assist in class registration as needed.
• Observe all applicable safety standards.
• Assist in general operation of all Ski & Ride School activity.
• Coordinate and cooperate with other departments as necessary in the completion of the above essential duties.
• Provide information and answer questions about the resort to guests.
• Set up and take down of lesson areas
• Operation of conveyor belts (18 yrs+)
• Complete all required paperwork: class cards, time sheets, incident reports etc.
• Attend assigned trainings
• Performs other related tasks as necessary
• Other duties assigned