About this role
Job Requirements We are seeking a ServiceNow Engineer to design, develop, configure, and support ServiceNow platform capabilities that improve operational efficiency and user experience. The ideal candidate will have experience with ServiceNow development, workflow automation, AI-powered solutions, and platform customization. This role will collaborate with business stakeholders, developers, and platform administrators to deliver scalable solutions across the enterprise.
• Develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities. • Design and implement ServiceNow solutions using JavaScript, Flow Designer, UI Actions, Business Rules, Client Scripts, and Script Includes. • Configure and enhance ServiceNow workspaces, portals, and user interfaces to improve usability and adoption. • Develop AI-driven solutions and agentic workflows to automate processes and improve operational efficiency. • Create and customize ServiceNow AI skills and automation capabilities to meet business requirements. • Support incident, request, and service management processes through platform enhancements and integrations. • Collaborate with business analysts, product owners, and stakeholders to gather requirements and translate them into technical solutions. • Participate in Agile development activities including sprint planning, standups, retrospectives, and backlog refinement. • Perform unit testing, troubleshooting, debugging, and deployment activities. • Document technical designs, configurations, and development standards. • Support platform governance, code reviews, and adherence to development best practices.
Work Experience
• Bachelor's degree in Computer Science, Information Systems, or related field. • Minimum of 2.5 years of professional IT experience, including hands-on experience with the ServiceNow platform. • Experience developing and configuring solutions within the ServiceNow platform. • Strong knowledge of JavaScript and web technologies. • Experience with ServiceNow scripting, workflows, and platform customization. • Familiarity with IT Service Management (ITSM) processes and ServiceNow modules. • Experience working in Agile development environments. • Strong analytical, troubleshooting, and problem-solving skills. • Excellent communication and collaboration skills. • ServiceNow Certified System Administrator (CSA). • Experience with ServiceNow AI, Generative AI, or Agentic AI capabilities. • Experience configuring Service Operations Workspace, Employee Center, or custom workspaces. • Knowledge of integrations, REST APIs, and automation frameworks. • Experience with source control and DevOps tools such as Bitbucket and Jira. • Familiarity with healthcare or government environments. • Experience with React, Node.js, Python, or other modern development technologies.
Benefits All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $49.35 - $74.05 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide