About this role
The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%.
What you'll do:
Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through
Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations
Drive clarity on priorities, owners, decision points, and next steps across workstreams
Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed
Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management
Align stakeholders on timelines, dependencies, handoffs, and readiness needs
Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities
Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption
Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments
Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution
What success looks like in this role:
Onsite program priorities are managed with clear plans, ownership, and follow-through
Cross-functional partners are aligned on roles, timelines, dependencies, and next steps
Risks and issues are surfaced early and addressed with clear mitigation plans
Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed
Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead
What you’ll bring:
4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles
Strong experience leading complex, multi-stakeholder work in ambiguous environments
Proven ability to drive outcomes through influence rather than direct authority
Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities
Excellent communication, organization, and stakeholder management skills
Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps
Track record of identifying risks early and driving practical solutions
Experience improving processes or operating models to support stronger execution
The target base salary range for this position is $97,000 - $113,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.