About this role
Salary: £45,000 - 50,000 per year
Requirements: We require at least 5 years of experience in a Level 2 or Level 3 End User Support, Workplace Technology, or EUC support role.We require proven experience administering and supporting Google Workspace in a corporate environment.We require strong knowledge of Google Admin Console, user lifecycle management, security administration, and compliance controls.We require experience supporting and administering Slack, Airtable, and other SaaS collaboration platforms.We require Google Workspace Administrator Certification or equivalent demonstrable experience.We require strong macOS administration and support experience in a predominantly Mac-based environment.We require experience supporting Windows 11, iOS, and mobile devices.We require experience with MDM platforms such as JumpCloud, Iru (Kandji), Jamf, Intune, or equivalent.We require a strong understanding of IAM, RBAC, SSO, and MFA.We require knowledge of ITIL service management principles and ticketing platforms.We require experience supporting AV and meeting room technologies.We require excellent troubleshooting, communication, and stakeholder management skills.We require the right to work in the United Kingdom.We require hands-on experience administering Google Workspace.We require experience supporting macOS in a business environment.We require experience in L3 end user support. Responsibilities: We provide Level 2 and Level 3 technical support for our Google Workspace environment, including Gmail, Drive, Docs, Sheets, Meet, Calendar, and related services.We diagnose and resolve issues related to user accounts, permissions, integrations, email routing, security settings, and compliance configurations.We support and administer Slack Enterprise and Airtable environments, including permissions, integrations, workflows, and security settings.We troubleshoot complex application, endpoint, cloud service, network, and connectivity issues across multiple technology platforms.We support identity and access management solutions, including SSO, MFA, RBAC, and user lifecycle management.We collaborate with Engineering, Security, and wider IT teams to resolve cross-functional technical issues.We guide end users on best practices for workplace tools and deliver onboarding, offboarding, and training sessions.We manage user provisioning, group policies, and organisational units in Google Admin Console and our MDM tools.We monitor system health and security alerts and implement corrective actions.We maintain and optimise device policies, application deployment, patch management, endpoint compliance, and automation improvements.We administer SaaS platforms and integrations used across the organisation.We maintain accurate documentation, troubleshooting steps, and knowledge base articles.We log, track, categorise, and resolve incidents in Jira Service Management in line with ITIL best practices.We meet agreed service level agreements and operational performance targets.We identify trends through ticket analysis and recommend service improvements.We install, configure, and deploy workstations, laptops, printers, phones, and other end-user devices.We diagnose and resolve hardware, software, peripheral, and network-related issues.We support AV equipment for conferencing, including Logitech and Yealink.We manage the full lifecycle of IT assets, including procurement, configuration, deployment, maintenance, retirement, and inventory control.We liaise with vendors and service providers to resolve technical issues and manage escalations.We identify opportunities to automate repetitive administrative activities and support processes.We develop and maintain scripts, workflows, and automation solutions using Google Apps Script, PowerShell, or Python.We lead root cause analysis, problem management, major incident support, and post-incident reviews.We mentor junior support engineers and share knowledge across the technology team.We support security operations, access reviews, audits, endpoint vulnerability remediation, and compliance activities. Technologies: AIAirtableCloudHardwareIAMSupportITILJIRAmacOSMobileNetworkPowerShellPythonRBACSecuritySlackVPNWindowsiOSOffice 365ChatGPTIaaSIncident ManagementLANPaaSSalesforce More:
We are a growing Technology team seeking a skilled and customer-focused End User Support Engineer (L2/L3) to act as a senior escalation point for complex end-user support issues across Google Workspace, Slack, Airtable, endpoint devices, collaboration technologies, and cloud-based applications and services. The role is based in our Central London office with an onsite requirement of 4 days per week, Monday to Friday, 08:30–17:30, and includes a shared out-of-hours support rota covering 24/7/365. We offer a salary of £45,000 to £50,000 per year, plus bonus and benefits, including a health and wellbeing programme, life insurance, and private medical insurance. We are committed to diversity and inclusivity. The technology environment includes Google Workspace, Slack, Airtable, JumpCloud/Iru, NinjaOne, ThreatLocker, Darktrace, Malware Bytes, Mimecast, Cloudflare, AI tooling, MacOS, Windows 11, iOS, AV platforms, Jira Service Management, VPN and remote access technologies, IAM solutions, MDM platforms, and SaaS/cloud-based business applications.
last updated 33 week of 2026