About this role
Salary: £26,000 - 30,000 per year
Requirements: Strong customer service skills with excellent communication.Experience with Windows Server, Active Directory, MS Office, D365, and remote support tools.ITIL Foundation qualification or equivalent experience.Ability to work in a fast-paced, agile environment.We are looking for someone who is organised, able to work under pressure, and a strong team player. Responsibilities: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.Log and track IT issues, ensuring colleagues receive timely updates.Troubleshoot and resolve technical problems efficiently across various systems.Collaborate with 3rd line support and external suppliers when needed.Assist with onboarding new starters and managing system access.Ensure IT security and confidentiality are upheld at all times. Technologies: Active DirectorySupportITILSecurityWindows More:
We are Key Group, a market-leading financial services company and one of the UKs leading later-life lending specialists. We have been helping people unlock a better retirement since 1998 by providing expert advice and innovative solutions. Our people are at the heart of what we do, and we foster a collaborative, supportive, and innovative culture where you can develop your skills and grow your career. We offer benefits including 23 days holiday plus bank holidays, an additional holiday purchase scheme, a Well-being Day, a Charity Day, a Tier 1 pension, Simply Health, and life assurance.
last updated 33 week of 2026