About this role
Salary: £27,500 - 27,500 per year
Requirements: Previous experience within an IT Support or Service Desk environmentStrong knowledge of Windows operating systemsExperience supporting Mac OS devicesExcellent communication and customer service skillsHighly organised with the ability to prioritise workloads effectivelyStrong troubleshooting and problem-solving abilityAble to research technical issues independently and recommend solutionsFull UK driving licenceKnowledge of Unix/Linux is desirableExperience working with ticket management systems is desirableExperience supporting users within a commercial environment is desirable Responsibilities: Capture, manage and resolve IT support ticketsProvide first and second line support to internal usersDeliver support via telephone, remote desktop and face-to-faceTroubleshoot hardware, software and network issuesInstall, configure and maintain desktops, laptops and peripheral devicesCarry out hardware maintenance, upgrades and fault diagnosisAssist with maintaining IT infrastructure and network equipmentManage user accounts across multiple business systemsResearch, source and order IT hardware and equipmentCoordinate the delivery and collection of IT equipment and supplies across departmentsSupport QA testing of new systems and software releasesAssist with ongoing IT improvement and digital projectsMaintain accurate documentation and asset records Technologies: HardwareSupportLinuxNetworkQA TestingUnixWindows More:
We are a well-established organisation based in York, offering a full-time IT Support Technician role primarily at our York Head Office with occasional travel to our Slough and Livingston sites. We offer a salary of £27,500 per annum, a company pension, private healthcare following successful probation, ongoing training and professional development, and a supportive, collaborative working environment with exposure to a broad range of technologies, systems and projects.
last updated 33 week of 2026