About this role
Salary: £25,000 - 28,000 per year
Requirements: Previous experience in an IT support environmentStrong problem-solving skillsExcellent customer service skillsExposure to Windows 11Exposure to Windows ServerExposure to Hyper-VKnowledge of networking fundamentalsHardware support and troubleshooting experienceUnderstanding of general IT infrastructureExposure to endpoint security solutionsExperience with SonicWall firewalls, CCTV or access control systems is beneficial but not essential Responsibilities: Provide 1st line IT support to users across the business, with opportunities to assist on 2nd line support issuesDiagnose and resolve hardware, software and user account issuesSupport Windows 11 desktops and laptopsAssist with Windows Server and Hyper-V administrationSupport networking infrastructure and Wi-Fi connectivityHelp maintain SonicWall firewalls and endpoint security solutionsSupport Android tablets, CCTV, access control and time and attendance systemsAssist with IT infrastructure maintenance and continuous improvement projectsDeliver excellent face-to-face and remote customer support Technologies: AndroidHardwareHyper-VSupportSecurityWindows More:
We are an established and growing business based in Boroughbridge, North Yorkshire, with an internal IT team that supports a broad and varied technical environment. This 1st Line IT Support Technician role offers a salary of £25,000 - £28,000, Monday to Friday hours from 9:00am to 5:00pm, 30 days holiday inclusive of Bank Holidays, a healthcare benefit, on-site parking, and strong long-term career progression. We provide a supportive, forward-thinking environment with ongoing training and development, and excellent opportunities to progress into Infrastructure and 2nd Line Support while gaining hands-on exposure to networking, virtualisation, security and wider IT infrastructure.
last updated 29 week of 2026