About this role
Salary: £28,000 - 30,000 per year
Requirements: We require fluency in English and one of the following languages: Spanish, French, or German.We require experience in a support technician role.We require strong written and verbal communication skills.We require a calm, logical approach to problem-solving and customer care.We require an understanding of web technologies, HTML, CSS, or JavaScript.We value experience with cloud platforms, video calls, or customer training.We value experience managing multiple priorities under pressure.We value a charming, articulate, and helpful demeanour. Responsibilities: We troubleshoot and resolve a wide variety of queries with warmth, patience, and professionalism.We deliver support through phone, video, email, and chat.We run product demos, onboard new customers, and deliver engaging training sessions.We liaise between our customers and internal teams, feeding back ideas for improvements.We travel occasionally for client meetings or trade shows. Technologies: CloudCSSSupportJavaScriptWeb More:
We are a rapidly growing, UK-based SaaS company with a fun, forward-thinking team where your voice matters, your ideas are heard, and your potential is limitless. We offer the opportunity to join us as an IT Support Technician and support customers across multiple channels while contributing to product improvements. Recruitment Index has been working with fantastic talent across the Hertfordshire, Bedfordshire, and London area since 2020, and applications are reviewed within 3 to 5 working days.
last updated 33 week of 2026