About this role
Salary: £40,000 - 60,000 per year
Requirements: Proven experience in a 2nd Line Support or Service Desk role within a managed services provider environmentStrong Microsoft 365 administration and troubleshooting skills, including Exchange Online, Teams, SharePoint, OneDrive, and Azure ADHands-on experience with Aruba networking, including wired and wireless environmentsSolid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and connectivityStrong communication skills with a customer-focused approachSelf-motivated and comfortable working remotely in a collaborative, service-driven environment Responsibilities: Provide 2nd line technical support across a multi-client environmentTroubleshoot Microsoft 365 issues, including Exchange Online, Teams, SharePoint, OneDrive, and Azure ADSupport and configure cloud networking equipment and infrastructure, including access points and switchesDiagnose network issues across TCP/IP, DNS, DHCP, VLANs, routing, and connectivityManage and update tickets through ITSM tools while ensuring SLA adherenceWork closely with 1st and 3rd line teams to ensure timely resolution of issuesContribute to documentation and continuous service improvement Technologies: ArubaAzureCloudSupportITSMMicrosoft 365NetworkSharePointTCP/IPOffice 365 More:
We are a leading managed services provider supporting a diverse client base across the UK. This is a fully remote 3-month contract offering £190 per day outside IR35, with an immediate start in a busy, high-performing team. You will work in a fast-paced MSP environment, helping deliver high-quality service across varied client setups while collaborating with 1st and 3rd line teams to resolve complex technical issues.
last updated 33 week of 2026