About this role
Business Growth (30%)
• Execute the Bank's merchant acquiring strategy to achieve business growth, revenue, and profitability targets. • Drive the expansion of acquiring channels, including POS, card acquiring, e-commerce acquiring, KCB Lipa, QR payments, and other digital payment solutions. • Identify new market opportunities, customer segments, and partnerships to increase transaction volumes and merchant penetration. • Contribute to the Bank's digital payments and digital transformation strategy. • Support merchant acquisition, onboarding, activation, and retention initiatives across target market segments. • Build and maintain strong relationships with merchants, aggregators, fintechs, payment service providers, and other key stakeholders. • Manage the merchant portfolio to ensure growth in active merchants, transaction volumes, and revenue generation. • Monitor merchant performance and implement initiatives to improve merchant activity and retention. POS and Acquiring Business Management (25%)
• Oversee the deployment, utilization, and performance of POS terminals and other payment acceptance devices. • Monitor acquiring transaction trends and implement strategies to increase card usage and merchant acceptance. • Ensure timely merchant settlements and effective management of acquiring operations. • Optimize acquiring channels to improve customer experience and operational efficiency. • E-Commerce and Digital Payments (10%) • Drive the growth and adoption of e-commerce payment solutions and digital acceptance channels. • Collaborate with internal and external stakeholders to deliver innovative payment products and services. • Monitor industry trends and recommend enhancements to strengthen the Bank's competitive position in digital payments. International Money Transfer (IMT) Business (10%)
• Manage and grow the Bank's international money transfer business through strategic partnerships and channel optimization. • Work closely with remittance partners to increase transaction volumes and customer adoption. • Identify opportunities for new remittance corridors and value-added services. • Monitor business performance and ensure compliance with applicable regulatory requirements. Revenue and Financial Management (10%)
• Develop and manage business plans, budgets, and revenue forecasts for the acquiring portfolio. • Achieve agreed revenue, transaction volume, merchant acquisition, and profitability targets. • Track and analyze business performance indicators and implement corrective actions where necessary. • Identify opportunities to optimize costs and improve overall business efficiency. Product Development and Innovation (5%)
• Support the development, enhancement, and commercialization of acquiring and payment solutions. • Conduct market research and competitor analysis to identify emerging opportunities. • Collaborate with technology, operations, and business teams to implement new products and features. • Drive innovation to improve customer experience and business performance. Risk, Compliance and Governance (5%)
• Ensure full compliance with regulatory requirements, card scheme rules, AML/CFT policies, and the Bank's internal policies and procedures. • Monitor acquiring risks, fraud trends, chargebacks, and disputes, and implement mitigation measures. • Ensure merchants comply with onboarding, KYC, and due diligence requirements. • Support audits, regulatory reviews, and compliance assessments related to acquiring services. Operational Management (5%)
• Oversee the end-to-end acquiring lifecycle, including merchant onboarding, transaction processing, settlement, reconciliation, and support. • Ensure service delivery standards and operational controls are maintained across all acquiring channels. • Work closely with Operations, Technology, Risk, and Compliance teams to resolve issues and improve processes. • Monitor vendor and service provider performance against agreed service levels. Customer Experience (5%)
• Champion exceptional merchant and customer experiences across all acquiring and payment solutions. • Address customer complaints and service issues in a timely and effective manner. • Implement initiatives to improve customer satisfaction, loyalty, and product adoption. • Reporting and Stakeholder Management (5%) • Prepare and present business performance reports to management and relevant committees. • Provide insights and recommendations to support strategic decision-making. • Build and maintain effective working relationships with internal and external stakeholders, including regulators, payment schemes, fintechs, merchants, and international partners. Lead and Team Development (5%)
• Support, coach, and develop team members to achieve business objectives. • Establish performance goals and monitor individual and team performance. • Foster a culture of accountability, innovation, collaboration, and continuous improvement. • Support succession planning and talent development within the acquiring function. MINIMUM POSITION QUALIFICATION REQUIREMENTS a. Academic & Professional ParticularsDetailSpecific Field or QualificationNeed Type[1] Education Bachelor’s degreeBachelor in Banking/Finance or equivalentRQ
Professional QualificationsMerchant Acquiring and card backgroundAA
Masters DegreeBusiness AdministrationAA
• Experience Total Minimum No of Years Experience Required 6
[1] Need Types are : RQ = Required, AA = Added Advantage