About this role
• Support merchant acquisition, onboarding, activation, and retention for POS, Agent Banking POS, Card Payments, KCB Lipa, International Money Transfer, and e-commerce solutions. • Provide end-to-end support and administration of Card Acquiring, Merchant POS, Agent Banking POS, E-commerce, KCB Lipa, and IMT platforms. • Develop and execute sales plans to achieve business targets and revenue objectives. • Identify and pursue cross-selling opportunities in collaboration with SME, Corporate, and Branch teams. • Build, maintain, and strengthen relationships with merchants, PSPs, and key stakeholders. • Act as the primary contact for acquiring customers, ensuring high levels of service and satisfaction. • Understand customer business needs and provide suitable acquiring solutions. • Manage customer requirements and support retention and expansion of existing accounts. • Promote and support POS, e-commerce, and digital payment solutions. • Appraise merchant applications and recommend qualified merchants in line with risk and business criteria. • Support in the discussions and negotiations on pricing, contracts, and operational matters with customers. • Coordinate merchant training on: • POS and card acceptance operations • Lipa Namba and e-commerce solutions • Fraud prevention and chargeback management • Anti-Money Laundering (AML) requirements • Payment acceptance best practices
• Understand merchant acquiring products, pricing models, and risk strategies. • Ensure adherence to regulatory, card scheme, and internal compliance requirements. • Drive adoption of value-added products and services to increase revenue from existing customers. • Provide market intelligence and customer feedback to support product enhancements and innovation. • Make sound commercial decisions that maximize profitability and customer retention. • Prepare daily, weekly, and monthly performance reports for management. • Monitor market trends, customer activities, competitor developments, and industry changes. MINIMUM POSITION QUALIFICATION REQUIREMENTS
• Academic & Professional ParticularsDetailSpecific Field or QualificationNeed Type[1] Education Bachelor’s DegreeBachelor in Banking/Finance or equivalentRQ
Professional QualificationsMerchant Acquiring and card backgroundAA
Masters DegreeBusiness AdministrationAA
• Experience Total Minimum No of Years Experience Required 4
[1] Need Types are : RQ = Required, AA = Added Advantage