About this role
Objective:
• The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction. • Maintains security by following procedures; monitoring logbook and issuing visitor badges. Key Responsibility:
• Serve visitors by greeting, welcoming, directing and announcing them appropriately. • Answer, screen and forward any incoming phone calls while providing basic information when needed. • Receive and sort daily mail/deliveries/couriers. • Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges). • Update appointment calendars and schedule meetings/appointments. • Perform other clerical duties such as filing, photocopying, collating, faxing etc. • Perform other duties (i.e., gate pass application, salary certificate and NOC request). Record Management
• Assist in OHC requests for designated staffs. • Maintain accurate records for the OHC requests. • Processing the VIP Tags (Cancellation and Activation) • Updating the tracking sheet. Confidentiality
• Handle sensitive information with discretion and professionalism. Customer Service
• Handle inquiries and provide accurate information. • Resolve basic complaints or escalate as needed. Office Organization
• Maintain a tidy and welcoming reception area. • Ensure office supplies are stocked and organized. Internal Communication
• Relay important messages or information to staffs. • Assist in distributing internal notices or announcements. Technology Use
• Use office software (e.g., MS Office, booking systems). • Operate office equipment (e.g., printers, switchboards). Appointment Scheduling
• Update calendars and schedule meetings or appointments. • Coordinate meeting room bookings or availability. Desired Experience:
• The ideal Receptionist should have 1-3 years of experience in reception or administrative roles, preferably in a professional office setting. • Proficiency in telephone etiquette, customer service, and basic office software (e.g., Microsoft Office). • High school diploma or equivalent; additional certification in office administration or receptionist training may be beneficial. • Strong communication, organization, and multitasking skills. • Friendly demeanor, professional appearance, and ability to remain calm under pressure.