About this role
1. Store Operations & Customer Experience Support
• Assist in overseeing daily store operations, including opening/closing procedures, grooming standards, tester hygiene, and overall floor readiness. • Ensure an exceptional customer experience by guiding Beauty Advisors and Specialists on consultation techniques and product storytelling. • Handle customer queries professionally while maintaining brand service standards. • Support the implementation of SOPs, hygiene practices, and store discipline. 2. Sales Performance & Commercial Delivery
• Support the Store Manager in achieving store KPIs, including sales targets, conversion rate, ATV (Average Transaction Value), UPT (Units per Transaction), and customer retention. • Monitor product performance, stock levels, and replenishment to ensure availability of key items. • Assist in executing in-store activations, promotions, consultations, and beauty events. • Review daily sales reports and suggest action plans to improve performance. 3. Team Support, Coaching & Development
• Support in leading and motivating a team of Beauty Advisors, Specialists, and Cashiers to ensure accountability and performance. • Provide on-floor coaching, reinforce product knowledge, and deliver constructive feedback. • Assist in training on new launches, beauty rituals, and service excellence. • Foster a positive, collaborative, and customer-focused team culture. 4. Inventory, Visual Merchandising & Store Standards
• Support inventory management, including replenishment, shrinkage control, and expiry management (FIFO/FEFO). • Ensure adherence to visual merchandising standards, planograms, and overall brand presentation. • Coordinate with supply chain teams to ensure timely stock availability. • Maintain accuracy in documentation, cash handling, and audit readiness. Qualifications & Skills
• Bachelor’s degree in Business, Retail Management, or a related field (preferred). • 2–4 years of experience in beauty, cosmetics, or luxury retail, with at least 1 year in a supervisory role. • Strong understanding of beauty products, consultation techniques, and customer experience standards. • Proven ability to support KPIs, drive team performance, and maintain operational excellence. • Excellent communication, coaching, and interpersonal skills. • Strong organizational skills with attention to detail and high presentation standards. • Ability to thrive in a fast-paced, launch-driven retail environment. • Familiarity with POS systems, inventory management, and retail reporting tools.