About this role
Job summary
An exciting opportunity has arisen for an enthusiastic individual with proven administrative skills to join the Medical Day Unit administrative team at the Royal Marsden Hospital Chelsea. This role will encompass the scheduling of patient appointments, supporting patient scheduling queries, front of house and other general administratative duties for our busy day unit. The Royal Marsden NHS Trust is the largest cancer centre in Europe with a commitment to patient care, and an international reputation for research. The Medical Day Unit is open Monday to Friday and provides Anti-Cancer treatment to patients from in and around London. You will need to be a good communicator, work well within a team and can demonstrate good time management and organisational skills. The successful candidate will also need to be adaptable and flexible.
Main duties of the job
The Administrator/Scheduler is an integral member of the Medical Day Unit team, under the supervision of the MDU Admin Manager and Day Units Scheduling Manager for Cancer Services. The post holder will coordinate all administrative aspects of the Day Care Services including data collection, reception, and clerical duties. The working days will be Monday - Friday 08:00 - 16:00 or 09:00 - 17:00.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information please refer to the job description and personal specification
Appointments, scheduling, and capacity management
To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience.
To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
Person Specification
Special aptitudes and disposition Essential
Experience of working with computers Experience with Healthcare computer systems Work to tight deadlines
Special aptitudes and disposition Essential
Good interpersonal skills Good organisational skills Self motivated Ability to work as part of a team Good communication skills Patience and understanding of patients' needs Ability to work under pressure Evidence of commitment to customer care initiatives Awareness of patient confidentiality
Other Requirements Essential
Flexibility to meet service needs
Experience Essential
Experience working in a healthcare environment Understanding of working with patients who are critically and chronically ill
Education/Qualifications Essential
Good general education
Desirable
NVQ Customer Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Chelsea
Chelsea
SW3 6JJ
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)