About this role
Job summary
The post holder will work within the Newham Mental Health Community teams; using their own initiative to support the processing of referrals for screening; attend subgroup meetings; prepare the teams caseload for weekly discussions; monitor their consultants caseload with the Consultant; gather data where necessary; manage clinics, book clinic appointments; send out clinic outcome letters; monitor KPIs; set up CPA meetings; communicate with other Administrators and clinical staff; support the data management processes and generally provide an administrative service which will help to bring out the best in the clinical team.
Main duties of the job
You will need to have a good command of the English language; able to read and understand letters; have excellent Microsoft Office skills including an understanding of Office 365; able to undertake Administrative/secretarial tasks such as opening and closing of cases; managing diaries, typing of letters, taking minutes at meetings, manipulating databases, understanding RiO; and to be the face of your Consultant in their absence taking messages and reporting back in a fitting and timely manner. You will need to have a flare for organising, as you will be expected to provide an efficient and responsive administration provision to a multi-disciplinary team; ensuring service delivery needs are met and Consultants and their team are fully supported.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description Job responsibilities
You will be a self-starter and It will be vital for you to have effective minute taking; which are essential requirements of the role as well as; being educated to GCSE standard as a minimum. A knowledge of RiO or NVQ level 3 in Business Administration would be an advantage.
You should be able to work under pressure; willing to go the extra mile; have a minimum of intermediate/advanced knowledge of Microsoft Word, Excel, Outlook and Office 365; have a good command of the English language; be proficient in typing and able to make basic corrections to letters; have good interpersonal skills, a good attitude towards work; a good work ethic; be flexible, able to promote good working relationships and maintain patient confidentiality.
Please note that:
In order to be shortlisted you must give three numbered reasons, why you should be shortlisted for the post. A short statement of why you fit the role and how you meet the person specification
Person Specification
Experience, Knowledge and Skills Essential
Educated to GCSE standard or equivalent level of experience. Good standard of written and spoken English
Desirable
NVQ2 AMSPAR or equivalent
Experience Essential
Experience of working in an administrative capacity within a team setting. Demonstrable experience of administrative processes.
Desirable
Experience in a health/mental health, education or social services environment. Experience of minute/Action taking. Experience of working in a culturally diverse inner city area. Basic cash flow management.
Knowledge and Skills Essential
Knowledge of Microsoft Office 365 & its applications IT/Administration Knowledge of Patient Administration systems. 40-45 wpm typing speed Data entry skills Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing Ability to work flexibly without direct supervision and prioritise workload, and plan
Desirable
An understanding of office procedures Understanding of hospital and/or social services environments. Knowledge and understanding of medical terms. Knowledge of the Data Protection Act. Other windows packages, for example: Excel, PowerPoint, Teams WebEx and Access.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East London NHS Foundation Trust
Address CRT North Passmore Edwards Building
304 Shrewsbury Road
London
E7 8QR
United Kingdom
Employer's website https://www.elft.nhs.uk/ (Opens in a new tab)