About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Visão geral do trabalho The Customer Service Specialist II is responsible for managing a portfolio of customers across Mexico while providing advanced customer service support through the complete order-to-cash cycle. This position acts as a key liaison between customers, Sales, Planning, Logistics, Finance, and cross-functional teams across Mexico, Brazil, and the United States to ensure customer satisfaction, business continuity, and operational excellence. Requisitos do cargo HYBRID POSITION RESPONSIBILITIES Manage a portfolio of customers and serve as the primary point of contact throughout the order-to-cash process. Process customer orders, quotations, and pricing requests while ensuring compliance with company policies and procedures. Coordinate with Sales, Planning, Logistics, Warehouse, and Operations teams to ensure timely order fulfillment and customer satisfaction. Monitor order status, manage deliveries, and proactively resolve supply, shipment, invoicing, payment, and customer service issues. Act as the primary contact for customer escalations, providing effective solutions and maintaining strong customer relationships. Support process improvement initiatives, cross-functional projects, and operational excellence activities. Collaborate with regional teams across Mexico, Brazil, and the United States to support business objectives and customer needs. Maintain accurate customer and order data in SAP and other applicable systems while ensuring compliance with service standards and business guidelines Qual o background que deverás ter: REQUIREMENTS Education -Bachelor's Degree in Business Administration, International Business, Industrial Engineering, Logistics, Supply Chain, or related field. Experience -4+ years of experience in Customer Service, Order Management, Supply Chain, or related functions. -Experience managing customer accounts and resolving complex customer issues. -Experience working in a multinational or industrial environment is preferred. Technical Skills -SAP (required). -Advanced Excel. -Salesforce (preferred). Languages -Advanced English (required). Core Competencies -Customer Focus. -Problem Solving. -Communication Skills. -Decision Making. -Organization and Prioritization. -Accountability. -Ability to work under pressure. -Project Coordination. -Teamwork and Collaboration. Competências Valores: Integridade, Responsabilidade, Inclusão, Inovação, Trabalho em Equipe