About this role
Senior Care Coordinator - Complex Healthcare Location: Milton Keynes
Salary: £35,000 – £40,000 Reports to: Operations Manager Employment Type: Full-Time/Permanent
About Us:
An award-winning, multi-discipline global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.
We have access to the widest range of roles across the UK, with dedicated, Specialist Recruitment Advisors helping Doctors, Nurses and Allied Healthcare Professionals find their ideal roles.
For Healthcare Organisations, we help to bridge the gap between supply and demand, with a range of services to help deliver agile, cost effective and sustainable Workforce Solutions to improve patient care and outcomes. Over 95% of NHS trusts rely on ID Medical for healthcare workforce solutions.
About the Role
We are seeking an experienced Senior Care Coordinator, responsible for the day-to-day operational management of a defined portfolio of complex healthcare packages. Reporting to the Operations Manager, the postholder has delegated responsibility for ensuring safe, effective, person-centred and operationally efficient service delivery.
The role acts as the primary operational link between clients, families, commissioners, clinical teams, recruitment and the wider organisation, while providing day-to-day leadership to the care teams supporting allocated services.
Key Responsibilities
• Manage complex healthcare packages, ensuring safe, compliant and person-centred care in line with contractual and regulatory requirements.
• Triage operational enquiries, incidents and escalations; monitor risks and implement contingency arrangements to maintain continuity of care.
• Act as the primary contact for clients, families and representatives, building trusted relationships and coordinating communication across teams.
• Coordinate package mobilisation and ongoing changes, ensuring workforce and service readiness.
• Lead rota management and workforce planning, coordinating cover, forecasting staffing needs and escalating workforce risks.
• Work with the Clinical Team to support safe delivery of delegated healthcare tasks in line with care plans, risk assessments and clinical guidance.
• Monitor package performance against KPIs and service standards, taking corrective action and escalating risks to performance or viability.
• Ensure efficient delivery of commissioned hours through effective workforce deployment, minimising agency use, overtime and unnecessary costs.
• Maintain accurate client, workforce and operational records, ensuring incidents, complaints and safeguarding concerns are promptly documented.
• Ensure service delivery complies with SD-007, CQC regulations and organisational policies, supporting audits and implementing agreed actions under SD-009.
• Respond promptly to incidents, service disruption and safeguarding concerns, taking appropriate action and working with partner agencies.
• Fulfil Duty of Candour requirements, supporting investigations, implementing learning and maintaining business continuity.
• Apply the Mental Capacity Act 2005 to support informed decision-making and least restrictive care, escalating concerns around capacity, DoLS/LPS and restrictive practice.
• Build effective relationships with commissioners, case managers, MDTs and partner agencies, contributing to governance, service improvement and shared learning.
Outcomes & Performance Measures
• Safe, compliant and person-centred delivery maintained across the allocated portfolio.
• Commissioned hours, rota coverage and continuity standards achieved, with workforce risks escalated promptly.
• New packages mobilised with confirmed workforce, operational and service readiness.
• Operational incidents, complaints and safeguarding concerns recorded, managed and escalated within required timescales.
• Package KPIs, service standards and agreed corrective actions delivered.
• Accurate and timely client, workforce and operational records maintained in relevant systems.
• Avoidable agency use, overtime and operational costs actively controlled through effective workforce deployment.
• People-management standards met, including objective setting, attendance management, performance management and accurate HR-system records.
Background and Qualifications
Required:
• Experience coordinating or managing regulated health or social packages of care, ideally complex healthcare packages delivered in the community.
• Experience of rota management, workforce planning and maintaining continuity of care.
• Experience as a Senior Care Coordinator or in a comparable role, coordinating field-based care teams and ready to take broader responsibility for service delivery.
• Working knowledge of safeguarding, incident management, the Mental Capacity Act 2005 and person-centred care.
• Strong communication, stakeholder-management, organisation and problem-solving skills.
• Ability to maintain accurate records, use care-management and HR systems, manage competing priorities and escalate risk appropriately.
Desired:
• Relevant health, social care or management qualification.
• Knowledge of CQC requirements, Duty of Candour and community complex-care governance.
• Experience of package mobilisation, audit activity and continuous service improvement.
Apply Today!
ID Medical is an equal opportunities employer.