About this role
About Us
An award-winning global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.
We are a fast-growing organisation working closely with healthcare providers across the United States.
SUMMARY OF ROLE
The Travel RSS supports Aya’s professions by ensuring candidates receive timely appropriate responses and maintaining high-quality administrative support for recruiters. This role plays a critical part in improving recruiter productivity by ensuring every clinician profile is complete, accurate, compliant, and aligned with active job opportunities before it reaches a recruiter.
RESPONSIBILITIES INCLUDED
Clinician Profile Review & Qualification • Conduct detailed reviews of clinician applications and profiles to ensure completeness, accuracy, and recruiter readiness. • Evaluate clinician work history, licenses, certifications, and specialty experience against Aya Healthcare quality standards. • Verify that clinician experience aligns with their listed profession (Certified Nursing Assistant, Behavioural Health Technician, Medical Assistant, or Licensed Vocational/Practical Nurse) and identify discrepancies requiring clarification. • Identify alternative professions and pass to lead. • Review employment history for consistency, recency of experience, facility details, manager information, and specialty alignment. • Confirm required licenses and certifications are active, current, and appropriate for the clinician's profession. • Identify missing documentation or incomplete profiles and coordinate follow-up actions to prepare clinicians for recruiter engagement. • Apply strong analytical review skills to determine whether each clinician profile meets established qualification standards before advancing to recruiter review. Input Metrics • Clinician Profiles Reviewed • Applications Audited • Profiles Qualified • Credential Reviews Completed • Missing Information Requests Desired Outcomes • Increased recruiter-ready clinician profiles • Improved application quality and completeness • Reduced recruiter administrative workload • Faster time to recruiter engagement • Increased communication with candidates, bookable and non bookable • Support the Aya brand in these professions Job Matching & Market Alignment • Review clinician licensure, specialty, and work history to identify appropriate opportunities within Aya's active job inventory. • Cross-reference clinician qualifications against available positions in Nova to determine viable job matches. • Verify active opportunities exist within the clinician's licensed states, specialties, and geographic preferences. • Utilize pattern recognition and sound decision-making to identify the strongest job matches while minimizing mismatched submissions. • Focus opportunities on Zero submission jobs and key Aya accounts • Identify clinicians whose experience or licensing limits available opportunities and escalate findings to the recruiter when appropriate. • Ensure clinicians are aligned with positions that accurately match their profession, experience level, specialty, and licensing requirements • Utilize pattern recognition and sound decision-making to identify the strongest job matches while minimizing mismatched submissions.
CORE COMPETENCIES:
Analytical Review • Evaluate clinician profiles against established qualification standards using objective decision-making. • Interpret work history, credentials, licensing, and specialty experience to determine recruiter readiness. • Make consistent, evidence-based decisions while following defined recruiting processes. Attention to Detail • Demonstrate exceptional accuracy when reviewing applications, documentation, licenses, certifications, and clinician records. • Identify inconsistencies, missing information, and compliance concerns before profiles advance in the recruiting process. • Maintain a high standard of data quality across all recruiting systems and workflows. Pattern Recognition & Decision Making • Recognize trends and key indicators within clinician profiles to identify strong placement opportunities. • Assess clinician qualifications against active job availability to recommend appropriate recruiter actions. • Escalate concerns, documentation gaps, or market alignment issues using sound judgment and established guidelines. Desired Outcomes • Consistent, on-brand clinician experience • Timely and professional clinician communication • Increased clinician responsiveness • Improved recruiter efficiency through high-quality candidate interactions • Positive candidate satisfaction and engagement • Accurate and complete information gathered prior to recruiter involvement
PRIMARY KPI
• Recruiter Ready Profiles • Available profiles to open needs
BACKGROUND AND QUALIFICATIONS:
• 2+ years’ experience in customer service, admin support, or coordination roles. • Bachelor’s Degree • Healthcare Staffing Experience Preferred • Strong organizational skills, detail orientation, and comfort working in an ATS/CRM. • Effective communicator with the ability to follow structured workflows. • Comfortable working US-aligned shifts.
Location - Kharadi, Pune
Shift - US/Night Shift (WFO)
Transport - home pick up & drop (Up to 20 KMs)
Benefits - PF, Mediclaim