About this role
About Remote Recruitment
Remote Recruitment connects skilled South African professionals with UK-based employers. This is a 100% remote role supporting a UK company's staff and customers.
Role overview
We're hiring an IT Helpdesk Agent to be the first point of contact for technical issues. You'll troubleshoot problems, log tickets, and help users get back to work quickly. Working hours are 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
Respond to first-line IT support requests by phone, email and chatDiagnose and resolve common hardware, software and account issuesLog and track tickets through to resolutionEscalate complex problems to the right team with clear notesGuide users through fixes in plain, friendly languageWhat you'll need
Experience in IT support or a helpdesk roleFamiliarity with Windows, Microsoft 365 and common ticketing toolsClear spoken and written EnglishA reliable laptop and stable internet connectionPatience and good problem-solving skillsWhat's on offer
A salary of R16,000–R20,000 per month, fully remote work, UK business hours, and a helpful team. If you enjoy solving problems and supporting people, apply today.