About this role
Role overview
Remote Recruitment is hiring a remote Customer Service Agent to support a UK-based employer from South Africa. You'll be the friendly first point of contact, helping customers by phone, email and chat. This is a fully remote role working 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
Respond to customer queries by phone, email and live chatResolve issues promptly and follow up where neededLog interactions and update customer recordsEscalate complex cases to the right teamHelp improve the customer experience with feedbackWhat you'll need
Experience with customer service or support rolesFamiliarity with helpdesk or CRM softwarePatience, empathy and clear communicationClear written and spoken EnglishA reliable home internet connection and quiet workspaceWhat's on offer
A salary of R13,000 – R16,000 per month, fully remote work, UK business hours, and a supportive team that cares about customers. Apply through Remote Recruitment today.