About this role
Why Join DAZN? DAZN is transforming the way fans experience live sport. Streaming over 40 different sports from more than 300 leagues to millions of users in over 200 countries, we are one of the fastest-growing sports media companies in the world. Behind this seamless delivery is our Application Support team — the first line of defence ensuring our services are always available, responsive, and delivering the best possible user experience. This is your chance to be part of a central operations team that keeps DAZN running 24x7. You’ll gain unique insight into the inner workings of a global OTT platform and play a key role in delivering content from stadium to screen. If you thrive in high-pressure environments, love live sport, and are naturally curious and detail-oriented, this is the role for you. The Role: As an Application Support Specialist, you’ll be part of a team providing 1st line support for all DAZN platforms globally. Monitoring live sports content, critical user journeys, and playback systems, you’ll identify, triage, and escalate issues to ensure swift resolutions. You’ll also be at the forefront of live event readiness, monitoring KPIs and platform performance using state-of-the-art tools — 24 hours a day, 7 days a week, 365 days a year. Provide 24x7 application support, including proactive platform monitoring and incident management Carry out Level 1 triage for customer-impacting issues and escalate as necessary Monitor live and pre-live events, performing health checks to ensure content availability and quality Maintain clear, accurate incident logs and communicate effectively with internal stakeholders Use service management tools (e.g. ServiceNow) to manage tickets and workflows Analyse incidents and platform behaviour to identify root causes and suggest improvements Support continuous improvement of operational runbooks, processes, and SOPs Build strong knowledge of OTT, live streaming architecture, and metadata workflows Be a key escalation point for major incidents, ensuring issues are tracked, prioritised, and resolved rapidly