About this role
As a Customer Experience (CX) Systems Administrator , you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world. System Administration & Integration Management Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools. Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero. Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems. Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack. Internal Tooling, Workforce & AI Support Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency. Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive. Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack. Data Governance & Vendor Management Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings. Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities. Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.