About this role
The Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Field Supervisor works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. Must be available Evenings and/or Overnight. Provide positive customer service experiences for all Impark customers and clients Ensure location is operated and maintained to Impark’s company standards Assist customers with meters Direct customers into parking facilities Process refunds Provide information to customers on long term parking options Process cash transactions and deposits Daily site inspections and equipment checks Maintenance of site system software Correspondence and communication with all company departments as needed. Reporting and requesting of equipment servicing/repairs Work outdoors, exposed to all weather conditions Manage site staff Other duties as assigned by manager Wear assigned uniform Ability to work independently and in a team environment Must be mobile and able to cover the entire site Must be able to work outdoors through inclement conditions Staff Supervision Coordination of staffing for attended site based on regular manpower requirements and site activity. Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings. Monitoring of personnel to ensure compliance with company uniform and service standards. Completion of paperwork related to staff hiring, transfer, termination, and hours worked. Lot Maintenance/Set-Up Regular review of the lot’s physical condition including signage, surface, lighting, automated equipment, etc. Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed. Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.