About this role
Position: Cashier Lead Location: Birmingham Shuttlesworth Airport Address: 5900 Messer Airport Highway Shift: Shifts will vary and include weekends Pay rate: $16/hr At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Cashier Lead supports daily cashier operations by ensuring accurate cash handling, excellent guest service, and adherence to company standards. This role serves as a point of support for cashier team members, helps maintain smooth shift operations, and leads by example through professionalism, accuracy, and customer-focused service. Accurately process cash, credit card, and other payment transactions Maintain an organized cash drawer and ticket supplies at all times Prepare cash control logs and summary sheets neatly and accurately Report all cash overages and shortages promptly to management Ensure adequate change is available throughout the shift Complete shift and daily reconciliations of receipts, cash, and charges Perform revenue drops according to location-specific procedures Secure all funds and control documents in deposit bags prior to deposit Greet and depart guests in a friendly, courteous, and professional manner Deliver exceptional customer service by remaining pleasant, helpful, and solution-oriented Assist with resolving customer complaints and escalate concerns when appropriate Answer guest questions and provide clear information regarding parking procedures Communicate respectfully and professionally with guests, clients, and teammates Assist guests entering and exiting the property Answer telephone calls promptly and courteously, when required Serve as a knowledgeable point of contact for cashier team members during assigned shifts Support new and existing cashiers by reinforcing proper cash-handling and guest service procedures Lead by example by demonstrating accuracy, professionalism, and policy compliance Communicate operational issues or recurring concerns to management Maintain a clean, orderly, and safe cashier booth and surrounding work area Clean and organize the booth interior and windows Ensure signage and equipment are clean and free of vandalism or graffiti Walk the parking facility to remove trash and replace garbage liners as needed Ensure supplies are stocked, properly stacked, and organized Maintain a safe and secure work environment at all times Lock windows and doors and secure cash if leaving the booth for any reason Report all accidents, incidents, suspicious activity, or safety concerns immediately Adhere to all company policies, procedures, and safety standards Follow Reimagined Parking dress code and grooming standards Ensure punctuality and accurate timecard punches at the start and end of each shift