About this role
Join our Outsourced Payroll Team as a Senior Payroll Administrator! We are Cintra. Known for our award-winning software that delivers payroll solutions to over 1000 clients. If you're passionate about payroll and are eager to join a dynamic team of seasoned professionals, this is the opportunity for you. As the proud recipient of the Payroll Service Provider of the Year 2025 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment. Our modern offices are located in Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley. This area boasts a thriving creative community, rich local heritage, and a lively social scene. This is not an entry-level processing role. As a Senior Payroll Administrator, you will own a full portfolio of client payrolls end to end, act as the first point of contact for junior colleagues, and play an active part in keeping the team running smoothly. You sit between the team and the Payroll Manager, trusted to get it right every time, and trusted to bring others along with you. Key Responsibilities: Process a portfolio of client payrolls end to end within agreed timeframes, including complex payrolls, manual calculations, and statutory payment schedules Submit RTI and pension files, process HMRC and third party payments, and liaise directly with HMRC on client matters Perform manual calculations covering starters and leavers, tax and NI, student loans, pensions, apprenticeship levy, employment allowance, and Small ER relief Carry out payroll corrections and EYUs, and use imports, reports, and functions to support efficient data processing. Build and maintain strong relationships with your client portfolio — liaising regularly and holding service review meetings Act as a professional and knowledgeable point of contact, handling queries and complaints with confidence and composure Serve as the first point of contact for Payroll Administrators' queries, checking colleagues' payrolls and supporting accuracy across the team Hold training sessions with junior colleagues on payroll processes and legislation, and monitor their progress and development needs Work closely with the Payroll Manager to create and improve procedures, and step up to cover the Manager when needed Take an active role in ensuring the smooth day-to-day running of the team