About this role
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. The role In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills. Key Information Hours available: 8-hour contract with lots of overtime opportunities, especially during our busiest seasons & even a possibility to increase contracted hours during the winter season. Must have weekend availability. Application Deadline: Monday 24th August 2026 Group Interview (Recruitment Evening): From 6.30pm Thursday 3rd September 2026 To be considered for this role, you must be able to attend both the Recruitment Evening and one of the listed trial shift dates (shown below) . If successful following the Recruitment Evening you will be contacted by end of day Friday 4th September 2026 with an invite to a trial shift on one of the listed trial shift dates. If you’re unavailable for these dates, unfortunately we won’t be able to progress your application this time, but we’d absolutely love for you to keep an eye out for future opportunities with us 💚 Interview/Trial Shift Dates: Saturday 5th September - Sunday 6th September 2026 Training + Induction Week: Week commencing 7th September 2026 Start Date: Week commencing 7th September 2026 End Date: 31st December 2026. Applying using AI to help you apply? AI can be a helpful tool, but we want to hear from you about your real experiences, your thoughts and what makes you, you! Don’t worry about perfect spelling or grammar; it won’t affect the outcome of your application. We’d much rather hear your genuine answers in your own words , so please don’t use AI to write or rework your responses. Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Greet customers warmly and create a welcoming store environment. Engage with customers to understand their needs, provide personalized recommendations, and offer on the skin product demonstrations. Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples. Assist in hosting in-store events & parties, providing a memorable and inclusive experience for customers. Maintain a clean, tidy, and visually appealing shop floor. Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals. Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from. Actively control store costs, such as product waste, to help meet the shop’s budget. Participate in ongoing training and development to enhance product knowledge and customer service skills. Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience. Work on in-store and external events to leave lasting impressions on customers.