About this role
Who we are At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self-care ingredient. Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance. Who are we looking for? Are you passionate about Lush products and delivering exceptional spa experiences? Are you a confident leader with strong operational and team management skills? As a Senior Spa Therapist, you will support the Store & Spa Manager in delivering the vision and daily operations of the spa. You will lead by example, ensuring every client receives a 5-star experience while driving occupancy, sales, and team development. You will be responsible for supervising therapists and receptionists, ensuring all Lush treatments are consistently available, and coordinating training to meet business demands. You will act as a brand ambassador, embodying Lush’s ethical values and commitment to outstanding customer experience. Location : You will supervise the Covent Garden Spa, which will be your usual place of work. From time to time, you may be required to work in other stores, or to travel to training sessions, cover treatments in other spas, meetings or events - which may require an overnight stay. Working from home isn’t permitted. Key Responsibilities Sales Maximise spa occupancy through effective scheduling. Train and motivate shop floor teams to promote and sell spa vouchers. Support and deliver internal and external spa events. Perform treatments in line with business needs (minimum 80-90% of contracted hours). Ensure all treatments are bookable daily and availability is clearly displayed. Maintain spa menus, vouchers, and signage to a high standard. Collaborate with local non-spa stores to drive voucher and product sales. Responsible for Spa Ambassador training locally Team Leadership Lead from the front, delivering exceptional spa and shop floor experiences. Lead therapists to perform outstanding experiences and increase spa product sales. Create strong communication systems across spa and store teams. Support new therapists, Hybrid therapists and spa apprentices’ onboarding, development plan, and their transition from training into the working spa Support receptionist training. Provide top-up training and injury prevention guidance. Provide Book A Bath and Spa Party training. Support recruitment of therapists and receptionists. Promote wellbeing and foster a respectful, supportive team culture. Ensure high standards are maintained and all staff adhere to them. Attend and contribute to regular performance reviews with the Store & Spa Manager. Operations Support day-to-day spa operations including rota management, booking adjustments, and absence management including therapists with injuries. Support the Store & Spa Manager with recruitment Complete product, laundry, stock, and equipment orders accurately and on time. Maintain high standards across treatment rooms, reception, shop floor, and back-of-house areas Assist both clients and therapists when navigating complex medical conditions to ensure we deliver an exceptional customer experience. Lead therapists to perform outstanding experiences and increase spa product sales. Ensure compliance with company policies, procedures, and data privacy requirements. Keep up to date with spa and business communications. Assist with training schedules and treatment development plans. Development Take ownership of your professional growth and career goals, actively seek feedback and development opportunities, identify skill gaps and pursue learning opportunities, and use coaching, meetings, and reviews as tools for continuous improvement and development.