About this role
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride. The Pre-delivery Manager is responsible for the final stage of the Carma production lifecycle. This is a brand new role, based at our brand new site! You will manage the team that transitions vehicles from "Work-in-Progress" to "Customer-Ready." This is a high-visibility operational role focused on quality control, throughput efficiency, and ensuring every vehicle meets our rigorous mechanical and aesthetic standards before it is handed over to the customer. Own your section: Delivering throughput, quality and flow targets. Keep cars moving and hit targets. Identify disruptions early: Monitor workflows to spot breaks in flow such as growing queues, delays, or rework - before they escalate into larger systemic failures. Root Cause Resolution: Solve the "why," not just the "what." Investigate the underlying causes of operational friction rather than treating surface-level symptoms, ensuring that solutions are permanent and effective. Process Optimisation: Take decisive action to refine work methods, consistently seeking ways to eliminate waste and elevate the quality of every output. Quality Standardisation: Ensure work is performed correctly every time by maintaining rigorous adherence to established processes and high quality benchmarks. High-Performance Leadership: Set clear expectations and build your team's capability, holding them accountable to the standards required for peak performance. Strategic Escalation: Identify roadblocks outside your immediate control and push them upward promptly, ensuring that system-level issues are resolved rather than ignored.