About this role
Housing Officer
Location: Hybrid Working based in Yeovil
Salary: £36,000 per annum + £3,715 car allowance
Vacancy Type: Full-time
It matters. So they’re bringing it closer to home.
Their customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened.
That’s why they’re creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next.
This is a varied, hands-on role where no two days are the same. You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
What you’ll be doing
You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include:
Managing the full tenancy lifecycle, from sign-up through to end of tenancyHandling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraudSupporting lettings and voids activity to minimise rent loss and turnaround timesCarrying out estate inspections and addressing neighbourhood and environmental issuesManaging low-level anti-social behaviour, neighbour disputes, and supporting more complex casesIdentifying and responding to vulnerability, safeguarding, hoarding, and non-access casesCompleting person-centred fire risk assessments and monitoring health and safety issuesInvestigating complaints and learning from outcomes to improve servicesWorking in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you’ll champion their Customer Promise - delivering services that are respectful, personalised, and trauma-informed.
What they’re looking for
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You’ll also have:Experience of tenancy, estate management, lettings or neighbourhood services within social housingKnowledge of housing legislation, including safeguarding, ASB and welfare reformStrong communication and influencing skills, with the ability to work calmly under pressureA customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practiceConfidence using digital systems and data to manage cases and improve performanceThe ability to work independently, manage competing priorities, and make sound day-to-day decisions You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Why join them?
At the organisation, their customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.”
This role is at the heart of how they build trust with their customers. If you’re someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they’d love to hear from you.
Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document.
To Apply
If you feel you are a suitable candidate and would like to work for the organisation, please click apply.