About this role
Opportunity
We are currently seeking a Delivery Manager to oversee the delivery of our immersive training events. This is an exciting opportunity for someone looking to build on their career in event operations management working within a supportive, collaborative and fast-growing, values-led company.
The Role
As Delivery Manager, you’ll oversee operational delivery for ATT’s mobile and centre programmes in the UK and internationally. Managing logistics, documentation, client reporting and cross-departmental communication to keep programmes running smoothly, on time, within scope, and within budget.
You’ll manage a small team of Training Delivery Coordinators and Technical & Production Lead(s), overseeing operational quality and standards while continuously seeking opportunities for improvement.
Location
Based at our Head Office in South East London (with some travel to centres or deliveries as required and the opportunity to work from home 1 day per week)
Key Responsibilities to include (but not limited to):
Operational Oversight
Manage and support to the Training Delivery Coordinators and Production Lead(s)Oversee daily delivery operations, resolving issues as they ariseIdentify workflow improvements and address operational gapsParticipate in the ‘out of hours rota’, (a few days per month) Centre-Based Deliveries
Monitor the daily operations of each centre-based projectAct as a key contact (with the assistance of the Cast and Crew Manager) for the on-site managers at our centres Mobile Deliveries
Oversee all mobile deliveries ensuring they run on time and within budgetLead the Mobile Delivery team on complex delivery arrangementsMaintain effective live support channels for mobile teams Administration & Reporting
Manage production administration and logistics across all training deliveriesMaintain accurate records and report against KPIs set by Head of DeliveryCreate and distribute monthly client reporting documents Client & Commercial Liaison
Partner with the Commercial Department from booking confirmation through to post-deliverySupport the Finance and Commercial teams with client quotesAttend client meetings and deliveries as requiredSchedule client review meetings as required Quality & Improvement
Identify and drive improvement across all programmesMonitor delivery reports, flagging issues to the relevant departments.Maintain accurate, audit-ready documentation for ATT’s ISO 9001 quality system What We’re Looking For
This opportunity might be for you if you’re someone who’s:
Calm in a crisis – when a delivery hits a snag, you're the one quietly sorting it out, not sounding the alarm.Across it all, with the full picture in view – budgets, timelines, logistics, people – you keep them all in view and know exactly which one needs you first.Steady at the centre – with three direct reports and colleagues across the business coming to you for answers, you lead with a calm consistency that people trust.Always chasing \"better\" – you actively question where the workflow could be faster or more effective, and you follow it throughCommercially savvy – you know great delivery and healthy margins go hand in hand, and you build both in from day one.A natural connector – you move easily between Commercial, Finance, Creative and on-site teams, making sure nothing falls through the cracks. This role isn’t just about keeping the wheels turning, it's about making sure the whole machine runs better than it did yesterday. You'll be trusted with real operational judgement across centre and mobile deliveries, with the confidence to make decisions when things are moving fast.
Essential
A minimum of 3 years’ management experience in an operational, logistics or events role.Proven experience managing logistics for complex, multi-location or international events/programmes.Excellent leadership and people management skills, including demonstrable direct line management experience within an organisationStrong written communication skills, with the ability to produce accurate, professional client reports and correspondenceProficient in Microsoft 365 including Outlook, Word, PowerPoint, Teams and SharePointExperience of creating event costings and budgets.Meticulous attention to detail with strong analytical skills and the ability to spot discrepanciesA calm, self-sufficient and dependable approach in a fast-paced creative environment Desirable
Background in live events, theatre, experiential learning or immersive trainingExperience managing KPIs, budgets and overall operational performanceExperience working with large cohorts of freelancersFamiliarity with ISO 9001 Quality Management or similar quality approachExperience working alongside or in support of a commercial or sales functionKnowledge of international delivery logistics, including travel planning and visa requirements Working for ATT
ATT exists to create a safer world through immersive learning experiences and the people who work here genuinely believe in the work we do.
Our values, Impact, Quality, Collaboration, Respect and Innovation are embedded in how we operate, how we make decisions and how we treat each other. Our standard is simple: Great Experiences, every client, every participant, every colleague, every time.
We are growing fast, which means real scope to shape how we do things and make your mark. If you want purposeful work and high standards, in a supportive and collaborative team, we'd love to hear from you.
Staff benefits include:
25 days annual leave + bank holidaysEnhanced sick payEnhanced family payAccess to Health Cash back planEAP (Employee assistance programme)Discounted Gym membershipBike2Work schemeDeath in service coverOngoing learning and development opportunities Inclusion Statement
We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, identities, and experiences, including those from underrepresented groups.
We beli