About this role
About the role
Lead change. Manage demand. Deliver outcomes.
Hillingdon Council is recruiting Homelessness Team Managers to lead critical frontline services across our Housing Needs & Homelessness service.
These opportunities sit across a range of specialist teams, including:
Families, Move-On, Singles, Domestic Abuse, Resettlement, Housing Advice This is a pivotal operational leadership role where you will manage demand, drive performance and improve outcomes at scale, taking ownership of service delivery across complex casework environments.
You will play a key role in delivering transformation and Medium Term Financial Strategy (MTFS) priorities, strengthening operational oversight, improving consistency and ensuring high-quality, resident-focused services across the homelessness system.
This is an excellent opportunity to step into a high-impact leadership role within a fast-paced and high-demand environment.
You will lead frontline teams delivering statutory homelessness services, ensuring strong performance, high-quality casework and positive outcomes for residents.
Responsibilities will include:
Leading services across prevention, front door, families, single homelessness, move-on from temporary accommodation and specialist pathways such as domestic abuse and resettlementDeveloping and applying specialist practice knowledge across cohorts, including singles, domestic abuse and complex needsEnsuring lawful, consistent and high-quality decision-making across the serviceBuilding high-performing teams and embedding a strong performance cultureManaging caseloads, workflows and delivery against key targetsOverseeing complex and high-risk casesUsing data, insight and performance information to drive service improvementSupporting residents to prevent and relieve homelessness through effective interventions and partnership working These are fast-paced operational leadership roles requiring strong decision-making, resilience and the ability to maintain oversight within demanding frontline services.
Why These Roles Matter
These teams are central to the delivery of homelessness services across the borough.
You will:
Manage demand at scaleImprove outcomes for residentsSupport vulnerable householdsHelp reduce reliance on temporary accommodationContribute directly to MTFS delivery and service transformation About You
We are looking for confident, resilient leaders who can deliver in complex, high-demand environments.
You will bring:
Experience within housing, homelessness or related frontline servicesStrong knowledge of homelessness legislation and safeguarding responsibilitiesA track record of managing teams and improving operational performanceExperience handling complex cases and service pressuresStrong leadership, decision-making and organisational skillsThe ability to drive accountability and deliver outcomes We want leaders who:
Take ownership and deliver resultsAre visible, practical and hands-onStay calm under pressureAre committed to improving outcomes for residents What You Can Expect:
A high-impact leadership role with visible outcomesOpportunities across a range of specialist homelessness servicesA key role in delivering MTFS and service improvement prioritiesStrong leadership support and development opportunitiesFlexible and modern working arrangements Why Hillingdon
Hillingdon is a stable, ambitious council investing in its housing services and leadership to meet growing demand and deliver better outcomes for residents and communities.
Whether you are ready to step up or bring your experience into a new challenge, we would love to hear from you.
For an informal discussion, please contact:
Please note: there are 10 positions available as part of this recruitment campaign, with 5 permanent positions and 5 fixed-term contracts.
About us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.Generous Holiday Entitlement – increasing with length of service (for non-casual roles).Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.Travel Support – Make your daily commute easier with our season ticket loans and free car parking.Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership. Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce