About this role
Sales & Service Administrator
Salary: £28,000 per annum Location: Moulton Park, Northampton (office-based) Hours: Monday to Friday, 9:00am-5:00pm (35 hours per week) Contract: Permanent
About the Role
We are seeking a proactive and customer-focused Sales & Service Administrator to join a growing medical technology business.
This varied role sits at the heart of the operation, supporting both customers and field service engineers while ensuring orders, deliveries and service activities run smoothly. You'll be the key link between customers, engineers and internal teams, helping to deliver an exceptional customer experience.
Key Responsibilities
Process customer orders using SAGE 200 and Microsoft 365Provide professional customer support via phone and emailCoordinate service activities and support field engineersLiaise with customers regarding orders, deliveries and service visitsManage stock records and assist with stock takesPick, pack and dispatch medical equipment when requiredProduce shipping labels and documentation, including international shipmentsSupport invoicing and payment follow-upsMaintain accurate records and resolve customer queries efficiently About You
You will be organised, adaptable and enjoy working in a fast-paced environment where no two days are the same.
Ideally, you will have:
Previous experience in sales administration, customer service or service coordinationExcellent organisational skills and attention to detailA professional and confident telephone mannerStrong communication and problem-solving abilitiesGood IT skills, including Microsoft OfficeA positive, team-focused approachThe ability to undertake occasional warehouse duties, including lifting and carrying equipment Experience of SAGE 200 or a similar ERP system would be beneficial, although training can be provided.
About the Company
Our client is an established international manufacturer within the medical diagnostics sector, supplying specialist equipment to healthcare organisations across the UK and globally. They offer a supportive, collaborative culture and genuine opportunities for long-term career development.
Benefits
Free on-site parkingCasual dress codeCompany meals and social eventsCompany pension and private healthcare after six months25 days' annual leave plus your birthday offOngoing training and development opportunities Previous experience as a Sales Administrator, Service Administrator, Customer Service Administrator, Service Coordinator, Sales Support Administrator or Operations Administrator would be highly advantageous.
If you're passionate about delivering excellent customer service and enjoy supporting both customers and engineers in a varied role, we'd love to hear from you.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.