About this role
Job summary
Are you organised, reliable, and passionate about supporting a team that makes a genuine difference? We are looking for a flexible Administrative Assistant (Band 2) to join our busy department.
In this varied role, you will be the welcoming face and helpful voice of our service. Working alongside a supportive team, you'll interact directly with patients, carers, visitors, and internal colleagues. Whether you are managing front-desk reception, entering data, or helping keep our daily operations running smoothly, your work will directly support high-quality care delivery.
If you bring a warm, professional manner and great attention to detail, we would love to welcome you to our team.
Main duties of the job
Front-Line Contact & Patient Support
Provide a warm, professional welcome to patients, carers, and visitors--both at reception and over the phone/switchboard for scheduled and unscheduled visits.
Respond to internal and external queries from staff, patients, and other departments, signposting people to the appropriate individual or service.
Initiate routine communications with service users (e.g., appointment reminders or updates) via phone and electronic communication systems in line with Trust policies.
Assist in collating patient and service user feedback to help us continuously evaluate and improve our services.
Administrative & Secretarial Support
Support one or more teams by carrying out volume typing, primarily working from digital dictation.
Input key data into systems promptly and accurately to maintain up-to-date records.
Assist with essential routine tasks including copying, filing, and managing general paperwork.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
Finance & Operational Admin
Monitor team stock levels, place supply orders, and process, check, and code incoming invoices.
Organize and prioritize your daily workload independently to adapt to shifting team priorities.
Please refer to the attached job description for the full details on the responsibilities and person specification
Person Specification
Training, Qualifications and Registration Essential
Maths and English GCSE C Grade or grade 4 or equivalent
Experience Essential
Administration experience Transferable customer care and reception skills
Knowledge and Skills Essential
Experience of using Microsoft Office Team Player Ability to calm/diffuse anxious service users waiting to see a clinician or visitor and judge when to call back for back up for assistance.
Desirable
NHS experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Medway Young Persons Wellbeing Service, 1 The Courtyard
Campus Way
Gillingham
ME80NZ
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)