About this role
Job summary
Join our Maidstone Mental Health Together Team.
We are seeking a highly professional and dedicated full-time Admin Assistant/Receptionist to provide critical administrative support that directly contributes to the smooth delivery of our vital mental health services. This post will be 37.5 hours per week (9am to 5pm Monday-Friday) with no working from home. This is an opportunity to utilise your organisational ability.
The ideal candidate will have experience dealing with colleagues and clients in a friendly, polite manner. Previous relevant experience in a busy community setting would be an advantage.
PREVIOUS APPLICANTS NEED NOT APPLY.
Main duties of the job
The main duties will be
Managing external telephone calls and providing reception cover at the front of house, ensuring a welcoming and reassuring first impression. Delivering responsive administrative support directly to the clinical team, enabling them to focus fully on client care. Accurately typing letters and managing the efficient booking of appointments to ensure clients receive timely access to services. Training will be given where necessary for patient-based systems.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
Please refer to the attached job description for the full details on the responsibilities and person specification.
Person Specification
Qualifications Essential
Maths and English GCSE Grade C/4 or equivalent Educated to NVQ level 2 /RSA 2 or equivalent
Experience, Knowledge and Skills Essential
Previous Telephone Experience Microsoft Office Knowledge Previous Office/Reception Experience Experience in a customer facing role
Desirable
Use of Video Conferencing Previous experience of working within NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Albion Place
23-29 Albion Place
Maidstone
ME14 5TS
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)