About this role
Job summary
Churchmere Medical Group is seeking a highly organised and professional Medical Secretary & Clinical Correspondence Administrator to join our friendly and supportive team on a part-time basis.
This is an excellent opportunity for an individual with strong administrative and IT skills who enjoys working in a fast-paced healthcare environment. The successful candidate will play a key role in ensuring that clinical correspondence, referrals, patient records and associated documentation are processed efficiently and accurately, supporting the delivery of high-quality patient care.
While previous experience in a similar role is desirable, full training will be provided for the right candidate.
Benefits
Competitive salary of £13.00 per hour Part-time working pattern supporting a healthy work-life balance Full training and ongoing support Opportunity to develop knowledge and skills within primary care Annual performance and development reviews Friendly, supportive and collaborative team environment Varied and rewarding role supporting patient care Access to professional development opportunities NHS Pension Scheme (subject to eligibility) Annual leave entitlement in line with practice policy (pro rata)
Main duties of the job
Process and manage clinical correspondence, referrals and patient records.Scan, attach and code documents accurately within the clinical system.Process test results, reports and information requests, ensuring appropriate action is taken.Liaise with hospitals, community services and other healthcare organisations.Provide administrative support, including handling enquiries, typing correspondence and maintaining accurate records.Support the wider practice team while ensuring confidentiality and compliance with practice procedures.
About us
Churchmere Medical Group is a progressive, patient-centred GP practice serving Ellesmere, Whitchurch and the surrounding communities. Our multidisciplinary team brings together GPs, nurses, pharmacists, healthcare assistants, care coordinators and experienced administrative professionals, all working collaboratively to deliver high-quality healthcare services.
As part of our team, you will work in a dynamic primary care environment where your contribution is valued and where effective teamwork, continuous improvement and professional development are actively encouraged. This role offers the opportunity to gain broad experience across medical administration, clinical correspondence and patient services, while supporting the delivery of excellent care to our local population.
Job description Job responsibilities
Key Responsibilities
Process all incoming and outgoing correspondence, including hospital letters and clinical documentation. Scan, attach and accurately code documents within patient healthcare records. Manage clinical correspondence received from hospitals and other healthcare providers. Process referrals to secondary care and external agencies. Input and maintain patient information on the clinical system. Process incoming test results and out-of-hours reports, ensuring they are directed to the appropriate clinician. Handle Subject Access Requests (SARs), insurance reports, solicitor letters and DVLA forms. Answer telephone calls and respond to administrative queries professionally and efficiently. Liaise with hospitals, community services and other healthcare organisations. Type letters, reports and associated documents as required. Carry out system searches and produce reports when requested. Provide general administrative and IT support to practice staff. Take minutes at meetings when required. Maintain accurate records and ensure compliance with practice procedures and confidentiality requirements.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent. GCSE English Grade C4 or above. Previous administrative experience. Experience working within a healthcare setting. Excellent written and verbal communication skills. Strong attention to detail and organisational skills. Good IT skills and confidence using computer systems. Ability to work independently and as part of a team. Commitment to maintaining strict confidentiality. Flexibility to work across both Ellesmere and Whitchurch sites.
Desirable
Experience using EMIS Web and Docman. Proficiency in Microsoft Office and Outlook. Strong planning, prioritisation and time management skills. Previous experience in a medical secretary, clinical correspondence or healthcare administration role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Churchmere Medical Group
Address Trimpley Street
Ellesmere
Shropshire
SY12 0DB
United Kingdom
Employer's website https://www.churchmere.co.uk/ (Opens in a new tab)