About this role
Job summary
Are you looking for a flexible role in healthcare that fits around your lifestyle while offering opportunities to grow and develop your career?
Churchmere Medical Group is seeking a motivated and adaptable Patient Services Advisor (PSA) to support our Extended Access service, helping us provide vital care to our patients outside of core hours.
This is a part-time, ad hoc position ideal for those seeking flexible, additional hours in a supportive and rewarding environment.
Main duties of the job
About the Role
As a Patient Services Advisor, you will be a key part of our front-line team, ensuring patients receive a professional, efficient, and compassionate service.
Your duties will include:
Welcoming and assisting patients at reception Managing telephone, face-to-face, and online enquiries Booking and managing appointments Signposting patients to the most appropriate service Supporting clinicians and maintaining smooth clinic operations Carrying out administrative tasks accurately and efficiently
About us
Why Join Us?
Highly flexible working pattern ideal for work-life balance Opportunity to build a career in the NHS / Primary Care Supportive, friendly, and welcoming team environment Access to training and development opportunities Eligible for the NHS Pension Scheme (where applicable) Access to a Blue Light Card, offering discounts across leading retailers, travel, and leisure Varied working environment across multiple sites
Job description Job responsibilities
Working Pattern
Approximately 12-18 hours per month Weekday evenings: 4:00pm 8:00pm Saturdays: 8:00am 1:00pm Shifts across Ellesmere Health Centre (EHC) and Churchmere Medical Centre (CHC) Rota provided one month in advance Designed to offer a high level of flexibility around other commitments About the Role
As a Patient Services Advisor, you will be a key part of our front-line team, ensuring patients receive a professional, efficient, and compassionate service.
Your duties will include:
Welcoming and assisting patients at reception Managing telephone, face-to-face, and online enquiries Booking and managing appointments Signposting patients to the most appropriate service Supporting clinicians and maintaining smooth clinic operations Carrying out administrative tasks accurately and efficiently Training & Career Development
We are committed to supporting our staff to develop and succeed.
Full training provided for the PSA role Initial training delivered during core working hours Ongoing access to learning and development opportunities Opportunity to gain experience in Primary Care and develop skills for future roles within the NHS A great stepping stone for those interested in a long-term healthcare career
Person Specification
About you Essential
Has excellent communication and people skills Enjoys working in a busy, patient-focused environment Is flexible and reliable, with a positive approach Is organised and able to manage a varied workload Works well independently and within a team
Desirable
Previous experience in a GP or healthcare setting is helpful but not essential, we value attitude and willingness to learn.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Churchmere Medical Group
Address Trimpley Street
Ellesmere
Shropshire
SY12 0DB
United Kingdom
Employer's website https://www.churchmere.co.uk/ (Opens in a new tab)