About this role
Job summary
The Forensic Low Secure Mental Health and Learning Disability Administration Team are seeking to recruit an enthusiastic, customer focused, self-motivated Administrative Assistant to join our great reception team, working across two low secure units of the service (The Allington & Tarentfort Centres) on the Greenacres Site in Dartford.
The successful candidate will work alongside other assistant administrators and with the wider Forensic administration team. We are a friendly and supportive team who will support with training and career development should the successful candidate wish to progress further with their career within the NHS.
The Forensic Low Secure Mental Health and Learning Disability Care Group care for men 18+ whose offending behaviour and complex mental health needs require care in a low secure setting.
It will require someone with great communication and customer service skills, be calm and confident in their approach, and who can work effectively with the various demands placed on the reception team.
This post works within a roster system that works across seven days per week, this will require the successful applicant to have flexibility around times and dates of working patterns. Shifts are 07:15 - 20:15.
Main duties of the job
The role is varied and will incorporate tasks such as:
Meeting and greeting all visitors including, staff, patients, family/carers and external colleagues, including undertaking appropriate security checks, i.e. ID Using a biometric or equivalent system to perform key checks Scanning and uploading documentation to clinical records Maintaining Microsoft Outlook Calendars General office duties, such as answering the telephone, dealing with queries, signposting, photocopying, Adhoc tasks as required i.e. maintaining/setting up spreadsheets, typing up minutes Training other team members on Key security and administration tasks.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC).
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
The ideal candidate will:
Be able to demonstrate how they can work in line with our Trust Values: Curious, Confident, Inclusive, Caring Enjoy working as a team but equally ok working autonomously with minimal supervision. Have the ability to remain calm and professional when faced with sometimes changing and/or challenging situations. Have an opportunity for career progression within this role. Please refer to the attached job description for the full details on the responsibilities and person specification
What is High Cost Area Allowance?
The High-Cost Area (HCA) allowance, also referred to as London Weighting, is a payment made to employees who work in London and the surrounding areas.
As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.
5% of basic salary, subject to a minimum payment of £1,346 per year and a maximum payment of £2,270 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) (2026/27 figures).
Person Specification
Qualifications Essential
English and Maths above grade 4/C or equivalent
Desirable
NVQ Office administration level 2
Experience and Skills Essential
Experience in a customer facing role - paid or unpaid or able to demonstrate transferable customer care skills Excellent communication skills, including confidence in telephone, face to face and written skills Ability to prioritise and organise work to meet deadlines Working within a team and interacting with colleagues and clients courteously Administrative experience
Desirable
Knowledge of NHS administrative systems (e.g. RiO). Experience of supporting meetings or appointment systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Tarentfort/ Allington Centre Greenacres Site
Bow Arrow Lane
Dartford
DA2 6PB
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)