About this role
Job summary
An exciting opportunity has arisen for an enthusiastic, organised, and patient-focused individual to join our Oncology administrative team as an Admin and Booking Co-ordinator.
The successful candidate will play a key role in facilitating the smooth running of patient pathways by providing efficient and responsive administrative support. Working closely with the Patient Pathway Coordinator, you will help ensure patients receive a seamless service throughout their treatment journey, acting as a key point of contact and supporting the delivery of high-quality patient care.
This is an excellent opportunity for an individual with strong administrative, communication, and organisational skills who is committed to delivering a professional and compassionate service.
Main duties of the job
The Admin and Booking Co-ordinator will be responsible for supporting the safe and efficient management of oncology patient pathways through the provision of high-quality administrative services.
Key responsibilities include:
Supporting the Patient Pathway Coordinator in the administration and coordination of Oncology patient pathways. Booking, rescheduling and managing patient appointments in accordance with Trust policies and waiting time standards. Processing referrals and ensuring patient information is accurately recorded on Trust systems. Uploading, processing and maintaining clinical information and correspondence. Acting as a key point of contact for patients, relatives, GPs and other healthcare organisations. Handling telephone and email enquiries in a professional, courteous and patient-centred manner. Providing administrative support to Oncology Consultants and multidisciplinary teams. Building effective working relationships with internal and external stakeholders to support patient care. Ensuring all administrative processes are carried out accurately, efficiently and
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Knowledge & Experience Essential
Experience of Microsoft Office Applications and database software Experience of working within the NHS or a large organisation of similar size and volume of work.
Desirable
Knowledge, Training and Education Commitment to Trust Heart Values Ability to identify own training needs
Education/ Qualifications Essential
GCSE level for English and mathematics (C or above) or equivalent Knowledge of various systems used to administrate patient data.
Desirable
Medical Terminology/ AMSPAR Previous experience in the role
Skills, Abilities and Attributes Essential
High standard of written and verbal communication skills Knowledge of quality standards applicable to patient care
Desirable
Ability to manage workload in a consistent and timely manner Develop and maintain appropriate liaisons with outside
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name London North West University Healthcare NHS Trust
Address Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)