About this role
Sr Support Services Analyst
Company Summary: As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Position Responsibilities: • Deliver expert-level technical support for Deltek Vantagepoint and Deltek Vision customers • Assist with server installations, configuration, upgrades, and troubleshooting in on-premises environments • Diagnose and resolve application errors, performance issues, and system-side problems for on-premises and cloud customers • Support and troubleshoot third-party software integrations and API usage • Translate complex technical concepts into clear, understandable guidance for both IT professionals and less technical users • Accurately document customer interactions, troubleshooting steps, and resolutions in the case management system • Collaborate closely with customers, engineering teams, product management, and senior support staff to drive timely issue resolution • Participate in continuous training to stay current on Deltek product features, architecture, and best practices • Leverage AI-powered tools to improve support quality, efficiency, and knowledge creation
Qualifications: • Minimum 3+ years of experience in a technical support or systems-focused role; experience supporting Deltek Vantagepoint or Deltek Vision strongly preferred • Solid understanding of server, web, and workstation technologies • Experience supporting SaaS and cloud-based solutions is a plus • Proven analytical, troubleshooting, and problem-solving skills • Strong written and verbal communication skills • Ability to work effectively in a remote, highly collaborative team environment • Proactive, customer-focused mindset with a strong desire to learn and grow
Applicant Privacy Notice: Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Candidate Privacy Notice Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Important: Protect Yourself from Recruitment Scams Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or [email protected], never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to [email protected] and consider reporting it to law enforcement.
Business Summary: Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!