About this role
Student Success Specialist
Position Description: Provides specialized retention outreach and support services to students and serves as an Academic First Responder to at-risk students. Communicates with students digitally and in-person to provide holistic student support including academic development plans, resource referrals, and academic and career goal setting . Works directly with an academic college and participates in ongoing training and professional development to effectively support student success. The Student Success Specialist position is currently restricted for use in Academic Innovation & Student Success.
Major/Essential Functions: Provide high-touch, holistic retention outreach and support to a cohort of undergraduate students and connect them with appropriate resources to increase their likelihood of personal and academic success.
Utilize designated technology to maintain accurate records of outreach and student meetings for departmental reporting. Monitor student progress and utilize markers such as alerts, probationary statuses, account holds, and low midterm grades to identify student retention concerns and facilitate successful interventions.
Participate in centralized retention initiatives such as calling campaigns, tabling at student success events, campus wide outreach events, and supporting students via live chat.
Collaborate and coordinate communication with an assigned academic college or program to support the unique needs of their population. May include preparing and presenting workshops, coordinating small events, or acting as a learning community stakeholder.
Participate in ongoing professional development, including identification of supplemental resources and/or student advocacy as appropriate. Populations may include first-generation, international, Hispanic, non-traditional, military-affiliated, and transfer students.
Other administrative responsibilities intended to accomplish individual, academic college, and departmental goals.
Preferred Qualifications: The nature of this position exhibits a professional with knowledge of and/or experience with student development programs on a college campus. A master’s degree in counseling, higher education, or other related field is strongly preferred. Experience in working directly with college students.
Required Qualifications: Bachelor's degree required, plus two years relevant experience.
Safety Information: Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University: Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Knowledge, Skills, and Abilities: Possess outstanding verbal and written communication skills - Proven capability in managing multiple deadlines and complex projects - Demonstrated ability to work independently as well as in a cooperative team environment - Proficiency in Microsoft Office Software