About this role
Job summary
Ready to make an impact? Why not consider joining us as a Referral Coordinator within the AWC Division of Modality Partnership.
We have an exciting opportunity for a motivated individual to support the timely and accurate processing of patient referrals to secondary care and external providers. If you are organised, proactive, and passionate about supporting patient pathways, we would love to hear from you.
Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).
This role is ideal for individuals who are career-driven and enjoy working in a fast-paced environment with time-sensitive deadlines, playing a key role in improving patient care within Primary Care services.
As an employee with us, you can benefit from:
Enrolment in the NHS pension scheme
Minimum 27 days annual leave plus 8 bank holidays (pro rata)
Employee discounts and benefits scheme
Employee Assistance Programme (EAP)
Education and career development pathways
Enhanced family-friendly policies
Flexible working options
Wellbeing support and initiatives
Main duties of the job
This is a varied administration role focused on managing referrals across the division. You will ensure referrals are processed accurately and within required timescales, based on clinical priority.
You will use referral systems and portals confidently, manage workloads effectively, and prioritise urgent requests. The role requires strong communication, diary management, IT, and organisational skills, along with the ability to work flexibly across sites when required.
This role requires a proactive, adaptable approach. You will work as part of a wider team to ensure referrals are completed efficiently and to a high standard.
About us
Our AWC practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1800 staff. We are committed to innovation and continuously improving patient care and staff experience.
In this role, you will develop strong administrative skills and a detailed understanding of referral pathways, contributing to improved processes and patient outcomes across the organisation. You will work in line with our CARE values, supporting both patient and staff experience.
We are proud to be an Equal Opportunities Employer and offer clear career development pathways alongside our benefits package.
If you are looking for a rewarding role where your work directly supports patient journeys, we welcome your application.
Job description Job responsibilities
Please refer to the supporting documents for the full job description outlining the core responsibilities of this role, duties will include but not be limited to
To provide efficient referral co-ordination for GPs and associated health professionals as required. To assist clinical staff by making appropriate telephone and electronic referrals. To assist clinical staff by obtaining information about the progress status of referrals when requested. To expedite appointments and tests as required. To respond to GP tasks and liaise with hospitals, outside agencies and laboratories as needed. To type and proof-read letters, provided by clinicians, for quality assurance purposes. To manage Practices e-referrals system and make appointments, bookings and admissions as required. To work collaboratively with clinicians to ensure referrals are dealt with in a timely manner. To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries. To arrange patient transport/ambulance where necessary. To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them. You will enjoy this role if you are organised, detail-focused, and passionate about supporting patients through their referral journey, ensuring timely access to care.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements
Vaccinations: Vaccination status will be checked where required.
Right to work: Proof of eligibility to work in the UK is required at interview.
References: Must include your current or most recent employer.
Employment history: Any gaps of 6 weeks or more must be declared.
Person Specification
Personal Qualities Essential
Professional approach to work Good telephone manner Strong team player Smart appearance
Knowledge Essential
NHS systems SystmOne MS Word, Outlook, Excel, and other relevant software packages Medical terminology Referral pathways
Skills Essential
Customer service orientation Good listening skills Good administrative skills Excellent communication skills Interpersonal skills Accurate typing and word processing Ability to follow policies, practices and protocols
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality Partnership
Address Long Lee Surgery
Long Lee Lane
Keighley
BD21 4TT
United Kingdom
Employer's website https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)